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TruChoice Federal Credit Union signs core data processing contract with CU*Answers

CU*Answers announced that $128M Portland, Maine-based TruChoice Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

TruChoice Federal Credit Union CEO Ken Acker said: “TruChoice Federal Credit Union is delighted to be working with CU*Answers for our core banking software. Our current system simply wasn’t meeting our needs. We needed increased effectiveness and efficiencies along with better integration to produce a better experience for our members. So, after extensive research of multiple vendors and visits to credit unions who use the systems under consideration, the members of our search team selected CU*Answers and their CU*BASE product.”

“Not only is CU*Answers a co-op just like TruChoice, but they provide so many services that will enhance our operations and our members’ experience,” continued Acker. “Beyond tight integration and the features CU*Answers provides, the way the service is offered is what made them stand out. CU*Answers is providing us with a team focused on making us successful with future investments in the system based on our input as a partner. The system allows us a fair base cost setting up TruChoice to effectively manage costs in the future as we continue to better manage data with the new tools available to us. Our entire team is geared up for the conversion and the possibilities it represents.”

Acker concluded that with CU*Answers and CU*BASE, TruChoice will be changing the way it does business by reducing costs, improving service and building on its successes. TruChoice Federal Credit Union is slated for a March 1st, 2019 conversion, and will bring approximately 12,000 members into the growing CU*Answers family.

About CU*Answers, Inc.

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $21.5 billion in credit union assets. For more information, visit