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The CUInsight Experience podcast: Ronaldo Hardy – Pathway for progress (#167)

“The greatest leaders are people builders.” – Ronaldo Hardy

Thank you for tuning in to episode 167 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.

My guest on today’s show is Ronaldo Hardy, President & CEO at NACUSO. Ronaldo shares his career journey in financial services that led him to where he is today. Ronaldo describes NACUSO as a unique experience and opportunity for credit unions, CUSOs, fintechs, and credit union service partners to come together to advance collectively. The team works to drive innovation and collaboration for the credit union industry.

During our conversation, Ronaldo and I talk about how collaborating is the pathway for progress. Ronaldo explains how CUSOs can help the industry leverage opportunities collectively. He shares the lasting impact mentors have had on his career, and gives advice to those working towards a leadership role. Listen as we discuss recent trends, community impact, and relationship building and management.

As we wrap up the show, listen in as Ronaldo shares how excited he is for his new role and the future of the movement, how he keeps his bond with his wife and children strong, and why his mom is his inspiration. Enjoy my conversation with Ronaldo Hardy!

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Ronaldo:
Ronaldo Hardy, President & CEO at NACUSO
Ronaldo: LinkedIn
NACUSO: LinkedIn | Facebook | Twitter

Show notes from this episode:
A big shout-out to our friends at PSCU, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Ronaldo? Click here.
Shout-out: McDonald’s
Shout-out: CUES EMERGE (formerly CUES Next Top Credit Union Exec competition)
Shout-out: CUES 
Shout-out: Governmental Affairs Conference (GAC)
Shout-out: CUNA
Shout-out: The Louisiana Credit Union League 
Shout-out: Juan Fernandez Ceballos
Shout-out: Jill Nowacki
Shout-out: Becky Reed
Shout-out: Ronaldo’s wife
Shout-out: Renée Sattiewhite
Shout-out: AACUC
Shout-out: CU Strategic Planning
Shout-out: Raymond Jetson
Shout-out: Raymond Jetson’s wife
Shout-out: Kathleen Blanco
Shout-out: Warren Buffet
Shout-out: Dale Carnegie
Shout-out: Ronaldo’s children
Shout-out: Ronaldo’s mom
Shout-out: Todd Harper
Shout-out: Jake from State Farm (Kevin Miles)
Shout-out: Michael B. Jordan
Album mentioned: Thriller by Michael Jackson
Album mentioned: Never Say Never by Brandy
Shout-out: 2024 NACUSO Network
Previous guests mentioned in this episode: Juan Fernandez CeballosJill Nowacki (episodes 418376482101113126138148, & 161), Becky ReedReneé Sattiewhite (episode 52 & 143), Todd Harper

In This Episode:
[00:54] – Ronaldo Hardy says he thought he’d pursue computer science. How did he end up in financial services?
[03:47] – Ronaldo recalls his first leadership roles within the credit union industry.
[05:41] – “I think that I should give this some consideration.”
[08:41] – What matters to you?
[10:49] – Ronaldo talks about recent consumer trends in the credit union industry.
[12:59] – CUSOs can help the industry leverage opportunities collectively. PART 1
[14:58] – CUSOs can help the industry leverage opportunities collectively. PART 2
[16:47] – The role of a CEO is like a relationship management position.
[19:37] – Ronaldo gives tips for building a strong rapport with board members.
[21:35] – Ronaldo shares the personal and professional connections that amplified his career path. PART 1
[24:22] – Ronaldo shares the personal and professional connections that amplified his career path. PART 2
[26:57] – Ronaldo talks about the role education played in his career.
[28:48] – “The greatest leaders are people builders.”
[31:20] – Why do leaders need emotional intelligence?
[34:19] – Ronaldo says the first job he ever worked only lasted a couple of weeks.
[36:18] – How does Ronaldo balance work and life?
[39:17] – Embrace people.
[41:35] – Thank you Ronaldo, and thank you for listening!

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