New Waze for Collaborating

Earlier this month I was in Athens, Georgia teaching Marketing/Business Development and Innovation to the students of Southeast Regional CU Management School (SRCUS). After my last class I needed to get to the Atlanta Airport to catch the last flight out – which is always dicey and to make matters worse – a huge thunderstorm was rolling in. At lunch I mentioned that I was a bit nervous because Atlanta traffic can be unpredictable in the best of times. That’s when I heard about Waze.

Waze is the world’s largest community-based traffic and navigation app. Imagine millions of drivers out on the roads, working together towards a common goal: to outsmart traffic and get everyone the best route. It’s crowd-sourced information about police, traffic jams, accidents, and I’d soon come to find out, flooding in the road.

So I downloaded the app, and to make it even better it’s cute and fun and you can change the voice and customize the settings to do things like compare gas prices as you’re nearing stations.… Read more

CU Direct Predicts What’s Coming in Auto Lending

This article was originally published on written by Frank Diekmann, who has been a big supporter of NACUSO and is a great reporter. Frank has written extensively on developments in auto lending, and he, like Tony Boutelle, believes these changes are going to arrive faster than many of us think. 

Perhaps no area of lending is being watched more carefully than auto lending when it comes to potential disruptions to the entire business model, and credit unions here were offered a forecast for what might lie ahead–and when–by CU Direct.

During the company’s Drive 18 Conference, CEO Tony Boutelle updated credit unions on what it is forecasting and how credit unions should prepare to respond on some issues of strong interest to credit unions.

According to Boutelle, CU Direct sees the future of auto lending and the auto industry itself as “A.C.E.S.” for Autonomous, Connected, Electric and Shared.

Boutelle cited a quote from Dr.Read more

NACUSO Spotlight on Mark Giguere, President & CEO of CU Certified

Last month CU Certified/Down East Insurance Agency was awarded the New CUSO of the Year Award – Runner Up. This is a one-of-a-kind CUSO that we are proud to feature in our NACUSO Spotlight Series.

What’s your current position?

I am the President & CEO of CU Certified

What would you say most motivates you to do what you do? What are you most excited or passionate about?

I think in some way we all want to make a positive contribution to our communities and the world in general. Sometimes business is not always conducive to achieving that end. When I stop to think about the positive financial impact CU Certified has made to members families over the past four years, I feel a sense of pride and drive to keep delivering on our promise. I relish the label placed on CU Certified as a market disrupter. Listening to our partnered credit unions share with us what they will be doing with the underwriting profit checks they receive each year gives our team an enormous amount of pride.… Read more

The CUSO Guru Reflects on 30 Great Years of NACUSO Conferences

Thinking back thirty years ago, a NACUSO conference was maybe 40 people if you count the waiters.   Ninety percent of the CUSOs did investment services with broker/dealers in networking arrangements.   The net interest margin in CUSOs was fat and that made credit unions happy.   CUSOs were a little known oddity and not very important to the health of the industry. Today is a different story.  With competitors crawling all over the Internet with convenient, frictionless services at competitive prices and with a nearly non-existent net interest margin environment, credit unions need help and they need help fast.

This is why Lucy Ito, President of NASCUS, attends our NACUSO meeting, why Dan Berger, CEO of NAFCU, spoke at our meeting last year and why Jim Nussle CEO of CUNA spoke at our meeting this year.   CUSOs have become critical to the sustainability of credit unions.   Jim spoke frankly about the challenges facing credit unions and the need to consider collaborative solutions to those challenges.… Read more

It’s a Wrap! The 2018 NACUSO Network Conference celebrates the best of collaboration and innovation at the “Happiest Place on Earth”

This year’s event began with golf at one of the most beautiful courses in the US – Pelican Hill. Then on Monday afternoon Messick, Lauer & Smith officially kicked off the event with Hot Topics for CUs and CUSOs in 2018. The room was packed and set the tone for another great meeting of minds.

A big thank you to Mastercard, our Exclusive Premier Card Partner for bringing NBA legend David Robinson to our event. David was gracious enough to attend an advocacy fund-raiser breakfast where we exceeded our fund raising goal! After breakfast David took to the main stage to tell the story of how blessed he was as a star athlete that he has devoted the rest of his life to turning those blessings into opportunities for kids. In an interview in 2001 titled “David, The Goliath of Giving” he said, “I didn’t have a lot to do with being 7-1, that was a gift.… Read more