credit union

Two time NACUSO Next Big Idea Winner Partners with myCUmortgage to Offer Award Winning Products

Industry leading CUSOs join to offer innovative solutions to partner credit unions.

keith kelly

Guy Messick, Keith Kelly and Jack Antonini celebrate RateReset’s KNOCK KNOCK victory at the NACUSO 2018 Next Big Idea Competition

CU RateReset, the winner of the 2016 and 2018 NACUSO Next Big Idea and the provider of Financial Product Reset, Acquisition and Retention Software, today announced a partnership with myCUmortgage to offer CU RateReset Solutions to the myCUmortgage partner credit unions. CU RateReset’s three primary solutions all designed to engage the member through its KNOCK KNOCK platform are:

Reset – for Auto, Mortgage, Credit Cards, CDs, HELOCs, and Personal Loans: 

  • Enables a member to reset existing financial products they have with a credit union without the cost and hassle of refinancing – only a few clicks to complete the transaction.
  • Credit union selects members for program inclusion based on their internal requirements and CURateReset automates the member outreach, reset, and the closing documentation.
  • CURateReset automates loan and CD retention so Member Advocates can focus on expanding exisiting and developing new member relationships.

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NEW CO-OP STUDY OFFERS INSIGHTS INTO FINANCIAL JOURNEYS OF CREDIT UNION MEMBERS

CO-OP, Mastercard Analyzed 2,000 Financial Journeys, Focusing on Their Experience with Credit Unions

To offer credit unions a clearer picture of the member financial journey, CO-OP Financial Services is offering a free white paper and in-depth report that provides analysis of 2,000 individual journeys experienced by credit union members nationwide.

Mapping the Member Journey” was prepared by CO-OP in partnership with Mastercard Advisors. The study measured the performance of 13 different member engagements, such as applying for membership, making a service complaint, initiating a balance inquiry or starting an investment account. It then studied how both positive and negative performance influenced future behavior.

“In the digital age – where every transaction is captured, analyzed and followed-up on – true insight beats anecdotal knowledge every time,” said Todd Clark, President/CEO, CO-OP. “Our goal was to take a data-informed, scientific approach to discovering fresh opportunities for daily interactions with members. This kind of detailed insight into how members interact with their credit unions, what they value and what they don’t, will help optimize experiences for increased member satisfaction, retention and growth.”

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CU Evolution: Helping Small Credit Unions Think Big by Howard Bufe, President of CU Evolution

The financial services world, especially when it comes to the lender-borrower relationship, is undergoing intense disruption. Status quo leadership and lending will not work for most small credit unions. The time to evolve is now, and that is precisely why we have founded our new CUSO, CU Evolution

This month, we officially opened CU Evolution’s doors for business. The CUSO gives small credit unions (under $100mm) the strategies and tools to provide exceptional member and employee experiences in a rapidly evolving world.

My colleague, Deke Alexander, CEO of CU Evolution, summed up our mission best when he said, “Great leaders and great lenders – those are the credit union people who will transform the movement. CU Evolution’s hands-on, fully customized programs are built to help today’s credit union leaders and lenders go next-level, and fast.”

Our team is focused on evolving a credit union’s strategic planning, lending, leadership and marketing capabilities. The programs we offer are fully customizable, allowing credit unions to choose the areas on which they want to focus. Those areas can be anything from board leadership, succession planning and culture development to logo design, branding guides and custom marketing campaigns. Services for credit unions in need of lending program consultation include strategic consultation and staff education.

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WATER AND POWER COMMUNITY CREDIT UNION PARTNERS WITH CO-OP FINANCIAL SERVICES ON DIGITAL TRANSFORMATION

Innovative Banking Solutions, Member-Centric User Experiences at Heart of Partnership

Looking for a business partner to help it digitally transform its services to members, Water and Power Community Credit Union has contracted with CO-OP Financial Services for products addressing member needs at virtually every touchpoint.

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CO-OP FINANCIAL SERVICES RELEASES WHITE PAPER ON THE ‘HOW’ OF DIGITAL TRANSFORMATION

Paper Explores Seven Strategies for Credit Unions Evolving for Digital Consumers

CO-OP Financial Services has released a new white paper, “Seven Strategies to Accelerate Your Digital Transformation,” providing practical guidance for credit unions positioning themselves for growth in a digital world.

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