Gold Partners

Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to millions of people in the U.S., where it is a leading supplemental insurer by paying cash fast when policyholders get sick or injured. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress.  Aflac Incorporated has been recognized by Ethisphere as one of the World’s Most Ethical Companies for 14 consecutive years, and in 2021, Fortune included Aflac Incorporated on its list of World’s Most Admired Companies for the 20th time. While the company’s core business model is payroll deducted benefits sold at the worksite, Aflac recently launched the Consumer Markets channel allowing Aflac products to continue to meet customers where, when, and how they prefer with products and services they need, and want, through a market leading platform and portal ecosystem. These new products are offered to consumers through various types of entities and organizations including credit unions and CUSOs. They can be purchased by consumers via a new online, self-service platform or by an organization’s licensed call center reps, and premium payments are made directly to Aflac by credit card or ACH draft.  All of the products offered by Aflac Consumer Markets are individually owned by the policyholder and guaranteed renewable for life. For more info contact aflacinfo@parkstonefs.com.

Alacriti is a fintech company specializing in payments. Businesses of every size can accept payments and initiate payouts through our secure, cloud-based platform. Our technology supports electronic bill presentment and payments (EBPP) and digital disbursements, enabling our clients to get paid faster, reduce costs, and deliver innovative payment experiences to their customers.  We offer payment solutions and provide software, services, and technology outsourcing for our clients. Our technology serves the needs of diverse organizations including financial institutions, healthcare providers, insurance companies, and utilities.

Our name comes from the word alchemy, which is “a seemingly magical power or process of transforming.” The practice of alchemy is most commonly known for turning ordinary base metals into precious ones, specifically turning lead into gold. At Alkami, we are focused on changing ordinary online and mobile banking into something of tremendous value for both the financial institution and their customers and members.

(AFIG) specializes in partnering with financial institutions to help their members reach their financial goals through on-site investment programs. In 2017, Ameriprise Financial acquired Investments Professionals, Inc. (IPI). IPI’s experience and expertise in serving the financial institutions market combined with Ameriprise’s depth of resources and commitment to members creates a powerful alliance in the financial institutions marketplace.

Copper Financial is a CommunityAmerica Credit Union owned CUSO operating as a FINRA registered Broker-Dealer, SEC registered investment adviser and state registered insurance agency. Copper Financial operates as the wealth management firm supporting not only CommunityAmerica Credit Union members, but also partnering with other credit unions to provide wealth management services across the country to other credit union members. Copper Financial can serve in this capacity based on the firm’s management experience in the industry, as well as their best-of-breed technology offering supporting credit union financial advisors and the members they serve.

Founded in 2008 by several of the nations leading credit unions and CUSOs, Student Choice has accomplished what no single credit union could. With cooperation and a keen focus on the future, the CUSOs innovative private student lending program has allowed hundreds of credit unions to deliver millions of dollars in value to those seeking higher education. These organizations are investors in a new model that is positioning credit unions as leaders in 21st century education finance.

CRMNEXT is a top-notch CRM solution designed specifically with the unique needs of credit unions in mind. The platform integrates your core and other existing technology under a simple, easy-to-use interface that lets you see all member information and complete tasks in one place. Long gone are the days stuck behind the computer having to cut-and-paste across systems to get work done. CRMNEXT automates the boring stuff so you can focus on real-life relationships instead. More than one million credit union and bank employees use CRMNEXT to simplify work, drive growth and deliver awesome experiences to over a billion folks around the globe.

Set in the picturesque town of Middlebury Vermont, eDOC Innovations is a nationwide leader in mobile enterprise digital transaction management (mDTM®) software. For more than 25 years, eDOC Innovations has been designing easy to use solutions for credit unions that reduce overhead, increase operational efficiency, automate and manage workflow to eliminate paper processes and provide mobile conveniences for their members. eDOC Innovations’ leading solutions, DocLogic® Suite, CheckLogic® Suite, and eDOCSignature®, seamlessly integrate with existing applications to remove friction in digital transactions and can be deployed on premise or in software as a service (SaaS) model. eDOC products include solutions for remote mobile and in-branch closings, mobile eSigning, digital asset lifecycle management, intelligent and interactive form automation, remote deposit capture, electronic statements and more.

Finn AI creates automated conversational AI that helps credit unions improve success of their member experience on mobile, online and call center channels.
Built and trained specifically for retail banking, Finn AI acts as a concierge for digital banking end users by delivering automated service and instant answers for the most common queries and tasks.
Packaged as an all inclusive Software-as-a-Service, Finn AI enables credit unions and CUSOs to rapidly introduce plain language self-service for over 500 of the most common customer requests. Covering day to day banking, troubleshooting online access, product information and more, Finn AI enables instant resolution, 24/7. Automating the 80% of routine queries that keep members waiting, Finn AI reduces the burden on live member support, and drives rapid, successful outcomes for digital banking users.

Gateway Services Group, LLC (“GSG”) is a credit union owned CUSO specializing in providing support to credit unions’ for their investment and insurance programs. GSG has been supporting credit unions for over six years and has grown to a staff of over 30 located in offices in Denver, San Diego, San Francisco, Seattle, Indianapolis and Washington, D.C. GSG currently works with over 100 credit unions in its insurance and investment divisions. Our staff are all experienced and licensed in investments and insurance but more importantly are knowledgeable of the credit union industry and the unique member relationship. We pride ourselves on becoming our credit unions’ trusted advisor in investment and insurance matters. If you have questions about how Gateway Services Group can assist your organization in improving its investment or insurance program, please do not hesitate to contact us.

For over 30 years, the member companies of The IHC Group have provided health, life, disability, dental, vision, short term medical and hospital indemnity insurance solutions to individuals and groups.

Midwest Loan Services provides private-label mortgage subservicing to credit unions and CUSOs throughout the United States. Our unique approach and industry-leading technologies help our client partners retain members; reduce costs and ensure regulatory and operational compliance throughout the entire life of the loan. Midwest has the flexibility to adopt its client/partners business model and philosophy whether you have 1 loan or 15,000 loans or more.
Midwest’s credit union and CUSO partners benefit from its highly competitive pricing on all services offered. Further, by offering extensive private-label options and friendly, responsive service, Midwest helps credit unions and CUSOs extend their brand consistently and cost-effectively.
Midwest Loan Services provides a team of seasoned subservicing professionals, including Senior Management, who have an average of 20 plus years of experience in the mortgage servicing industry. Midwest Loan Services is highly regarded as a company that excels in relationship building with its credit union and CUSO partners.

NYMBUS®, a leading provider of banking technology solutions, founded Nymbus CUSO in March 2021 to help credit unions break through barriers to growth. For those wanting to innovate, Nymbus CUSO connects credit unions with trusted fintech offerings that enable opportunities for new revenue streams while deepening connections and value to members. For more information on Nymbus CUSO and how to get involved, please visit their website.

OM Financial Group is an executive benefit consulting firm that specializes in providing sound advice to credit unions and non-profit organizations about Supplemental Executive Retirements Plans (SERPs) for their key executives. OM pioneered Collateral Assignment Split Dollar (CASD) programs for the credit union industry and continues to specialize in helping credit unions offer competitive and cost-effective employee benefit solutions. We believe that a relationship-driven approach with each of our clients ensures we fully understand their individual needs. Our goal is to educate credit union executives and their boards, so they are able to make informed strategic decisions that are in the best interest of their credit union for years to come.

Credit Unions and CUSOs come to Ongoing Operations when they are looking for enterprise technology infrastructure that is super secure and scalable. Our customers leverage our Community Cloud Platform to be a force multiplier and enable their teams to focus on growing revenue and adding value to their member. By leveraging the Ongoing Operations platform clients solve their security, disaster recovery and compliance challenges.

A successful collaboration requires the right mix of business partners, technologies, and experience. In 2003, Bellco Credit Union and Bethpage™ Federal Credit Union took advantage of the opportunities to create a successful alliance. The two credit unions formed Open Technology Solutions, LLC (OTS), a Credit Union Service Organization (CUSO), focused on providing collaborative, technology-related services to a few large credit unions on the Fiserv platform. Bellco and Bethpage were joined by State Employee’s Credit Union (SECU™) of Maryland in 2007, and S3 Shared Service Solutions, LLC in 2011. Together, they have achieved the kind of scale none could have achieved on their own – more than 911,000 members and over $15 billion in assets – ranking them together as the one of the largest credit unions in the country. Currently, OTS proudly serves these members and our partner’s 2,000 employees in our consortium.