September 28, 2023 — PSCU, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, is pleased to announce Horizon Credit Union (Horizon) has selected the CUSO to provide services and support for its debit and credit card programs and ATMs following an extensive RFP process.
Originally established as Kaiser Employees Federal Credit Union in 1947, the credit union was renamed as Horizon in 1981. Today, Horizon now has over 30 branches throughout eastern Washington, Idaho, western and central Montana and eastern Oregon. With $2.1 billion in assets, the rapidly growing regional credit union is dedicated to helping its nearly 113,000 members achieve their dreams.
Horizon engaged with a consultant to identify a vendor capable of supporting all aspects of plastic card and ATM processing, as well as provide after-hours support to members. Additionally, it was important the new processor be committed to growth and development and able to quickly adapt to changes in the industry.The credit union evaluated multiple vendors based on rigorous criteria, prioritizing system effectiveness and member satisfaction.
“It was important to identify a partner who could support Horizon’s current card volume and future growth, as well as offer essential features our members have come to expect. In PSCU, we found a partner that provides some of the most innovative offerings in the industry, including digital issuance, robust analytics and state-of-the-art fraud detection, all of which we believe will take our card programs to the next level,” said Horizon Director of Payment Services Wendie Ellis. “The fact that PSCU is owned and operated by credit unions was also a big plus – the CUSO really understands credit unions and listens to their needs.”
PSCU will begin providing processing and ATM services in July 2024.
“Horizon places the same value on providing exceptional service that we do at PSCU, and they share our commitment to forward-thinking innovation,” said PSCU Chief Revenue Officer and EVP Scott Wagner. “We are eager to begin the onboarding process next year and look forward to partnering with Horizon to provide its members with the exemplary service they are accustomed to when working with their trusted credit union.”
PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
About Horizon Credit Union
Horizon Credit Union is a growing not-for-profit financial cooperative with roots in Washington, Oregon, Idaho and Montana. Founded in 1947 as a member-owned credit union, Horizon now serves over 113,000 members with 32 branch locations across four states. Horizon is committed to meaningful community involvement across the Northwest.