February 22, 2022 – GECU (www.gecu.com) has renewed and expanded its partnership with
CO-OP Financial Services, adding the CO-OP Developer Portal, an Application Program Interface
management system that houses the fintech’s APIs in a single, digital library.
The El Paso, Texas-based credit union utilizes CO-OP to fully support its debit and credit card programs. CO-
OP also provides continuous support to the GECU Contact Center for authorization services, card activation,
lost or stolen card reporting and transaction history details. In addition, CO-OP helps the credit union with
its fraud detection and case management for fraud and disputes. Finally, GECU is a participant in the 30,000-
strong nationwide CO-OP ATM network.
“GECU is excited to renew all of these CO-OP services and also add the Developer Portal to further enhance
member experience and find operational efficiencies,” said Fernando Ortega, SVP/Chief Information Officer
for the credit union. “GECU aims to continue to offer a wide variety of services and products that provide
convenient, fast and secure options for debit and credit cards. CO-OP helps GECU be at the top-of-wallet
with our members.”
CO-OP Developer Portal makes technical integration of new services an easier process for credit unions. The
Developer Portal provides a modern, scalable architecture that breaks APIs into smaller, reusable services
that can be assembled to quickly add features and functionality into credit unions’ own digital applications.
“GECU chose to renew with CO-OP because we value the relationship that we have fostered over the past
several years,” said Ortega. “The service that CO-OP provides to GECU and their array of products and
services allow us to further enhance the relationship with our members. The Developer Portal will enable us
to quickly deliver new functions and features to meet our members’ expectations. GECU hopes to continue
to enhance our collaboration with CO-OP to navigate the fast, ongoing environmental changes and member
expectations. It is important to GECU that we leverage the right partner to continue providing a high level of
service and experience to our membership now and into the future.”
Founded in 1932, GECU today has 414,477 members, 30 branches in El Paso, Hudspeth and Dona Ana
counties, and more than $3.7 billion in assets. “We are proud to renew our relationship with GECU and the addition of CO-OP Developer Portal will help GECU speed delivery time of new product features and functions to their members,” said Matt Kardell, Chief Revenue Officer for CO-OP. “GECU is clearly dedicated to enabling their members to interact with their credit union whenever, however and wherever they choose. CO-OP provides a complete digital payments ecosystem that helps credit unions facilitate the daily lifestyle moments of members.”
For more information on CO-OP Financial Services, visit www.coop.org.
About CO-OP Financial Services
CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the
success of the credit union movement. CO-OP payments solutions, engagement services and strategic
counsel help credit unions optimize member experiences to consistently provide seamless, personalized
multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more
information, visit www.coop.org.
Contact:
Bill Prichard, APR
Director, Public Relations
CO-OP Financial Services
(909) 532-9416
Bill.Prichard@coop.org