Upcoming Webinars from our Gold & Platinum Partners

Key Questions to Ask About CUSOs

For your credit union, it’s probably a matter of “when” not “if” when it comes to creating or partnering with a CUSO. Join Capstone Managing Director John Dearing and his guest, CUSO expert Brian Lauer, for a conversational, back-and-forth, interactive webinar as they discuss the right questions to ask (and the missteps to avoid), as you consider entering the CUSO marketplace.

Thursday, June 8th at 11am ET

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Past Webinars

What’s a Next-Gen CUSO?

Recorded March 31, 2022.

You know collaboration is the foundation of the credit union movement. In fact, according to recent research from Filene and Nymbus, credit unions involved in CUSOs simply perform better.  Choosing a next-gen CUSO for growth, though, takes serious consideration. Join Filene’s Taylor Nelms, Dave Tucker from Curql Fund and Nymbus CUSO President John Janclaes as they walk through how to put the principles of cooperative finance into action by working with CUSOs in ways that resemble fintech partnerships. Learn how to apply this differentiating strategy to combat growing competition and shift from playing defense to going on offense.

TCH RTP Network vs. the FedNow Service: Is There a Wrong Choice?

Recorded March 29, 2022.

Credit unions have had to make the difficult decision of offering the benefits of real-time payments right away with either the TCH RTP® Network—or waiting for FedNow Service. With the FedNowSM Service on track to go live in 2023, much of the wait is over. So which one is better? Or should credit unions embrace both networks? Erika Baumann, Sr. Analyst for Aite Aite-Novarica, and Al Griffin, Product Manager at Alacriti, discusses how FedNow Service and the RTP Network should fit into your payments strategy.

Next-Generation CUSO: A New Innovation Model for Credit Unions to Thrive

Recorded June 24, 2022 with John Janclaes, Trish North and Brian Lauer

Amid global upheaval and pandemic-forced shutdowns, credit unions met member needs with digital experiences powered by technology built over the last decade. But digital alone is not a future-proof strategy. To thrive long-term will take leaning into foundational credit union strengths and fierce pursuit of continuous innovation. The result: dynamic personal experiences that keep members loyal no matter what lies ahead. Nymbus CUSO President John Janclaes, a longtime credit union advocate and operator, and Trish North, financial institution growth champion and Nymbus Chief Customer Officer, will join Brian Lauer, who (literally) wrote the book on CUSOs, to talk about how a new kind of CUSO will help credit unions confidently move forward—with crisis-level speed.

How Credit Unions Can Benefit from Aflac’s New Consumer Marketing Strategy

Recorded September 21, 2022 with Aflac and SCFCU Financial Services CUSO

Listen to this webinar to learn how to earn non-interest income while solving significant member needs with Aflac’s new credit union platform. This panel discussion was moderated by Brian Lauer, NACUSO General Counsel with Bonnie Ciuffo, CUSO President of SCFCU Financial Solutions and Ward Garrett, Director of Alliance Business Development of Aflac.

And the winner of the 2020 NBI Competition is….

The Next Big Idea

NACUSO’s Next Big Idea Competition, our version of the popular TV Show “Shark Tank” is now in its eighth year, and 2020 marks the first year in which prize money is available — $7,500 for first place, and $2,500 for second place, courtesy of CO-OP Financial Services!  2020 also marked the first year the competition was not live, but rather online. The rules were the same, each contestant was given 7 minutes to present and then the judges were given 8 minutes to ask questions. But ultimately the “audience” decides the winner. And with over 125 attending they voted NetGiver as number one and Posh Technologies took second place.  The Final Four and their Big Ideas included:

Illuma Labs


“Illuma Shield” is a real-time voice authentication and fraud prevention service for credit union call centers. Replacing traditional and intrusive authentication processes like knowledge-based authentication (i.e., mother’s maiden name, etc.), Illuma Shield passively analyzes the member’s voice over natural conversation and results in higher authentication accuracy in a fraction of the time.



NetGiver eliminates credit card, platform and administrative fees associated with charitable transactions and the charity gets 100 percent of what credit union members donate. Provided to credit union members as a mobile app, NetGiver is a unique acquisition and retention tool which delivers a branded, feel-good experience by simply and securely facilitating donations to a member’s preferred nonprofit organizations.

Posh Technologies


Posh has built a powerful conversational AI platform that is more humanlike and natural. The platform is designed such that it can integrate seamlessly with credit union backend tools, from banking cores to customer relationship management systems.

Pure IT Credit Union Services


Pure IT offers customized strategic roadmaps ahead to help the credit union crush their goals, regardless of what solution or gadget they implement. Pure IT services credit unions needing an objective blueprint that outlines where their current strategy is now, and where they want to grow.

Congratulations to all four of our finalists who did an amazing job presenting in what we are all coming to know is the norm for now.

Thanks again to CO-OP Financial Services for supporting our event with $10,000.00 in cash prizes.

Watch The Challenge