Upcoming NACUSO Events & Webinars

Las Vegas is Open for Business!  We are excited to announce that the NACUSO Network Conference will be held November 8-11, at the Encore Las Vegas Resort for 2021. Registration and Hotel Reservations are now available at NACUSONetwork.com


Upcoming Webinars from our Gold & Platinum Partners


September 21 @ 11:00 a.m. PDT | 2:00 p.m. EDT
Register Here
How Credit Unions Can Benefit from Aflac’s New Consumer Marketing Strategy
Join this webinar to learn how to earn non-interest income while solving significant member needs with Aflac’s new credit union platform. This panel discussion will be moderated by Brian Lauer, NACUSO General Counsel and will include Bonnie Ciuffo,CUSO President of SCFCU Financial Solutions and Ward Garrett, Director of Alliance Business Development of Aflac.

Past Webinars


Click here for the recording from June 24 Webinar with John Janclaes, Trish North and Brian Lauer/
Next-Generation CUSO: A New Innovation Model for Credit Unions to Thrive – Amid global upheaval and pandemic-forced shutdowns, credit unions met member needs with digital experiences powered by technology built over the last decade. But digital alone is not a future-proof strategy. To thrive long-term will take leaning into foundational credit union strengths and fierce pursuit of continuous innovation. The result: dynamic personal experiences that keep members loyal no matter what lies ahead. Nymbus CUSO President John Janclaes, a longtime credit union advocate and operator, and Trish North, financial institution growth champion and Nymbus Chief Customer Officer, will join Brian Lauer, who (literally) wrote the book on CUSOs, to talk about how a new kind of CUSO will help credit unions confidently move forward—with crisis-level speed.

Click here for the recording from July 21 – A Practical Roadmap for Adding AI-Powered Chatbots for Credit Unions
If you missed the webinar from NACUSO’s Gold Partner Finn AI on a Practical Roadmap for Implementing a Banking Chatbot, here is the replay, on-demand. This webinar covered how AI-powered chat has become central to the digital banking strategy of credit unions. The webinar also covered what AI programs are within realistic reach, and how quickly you can get them live.  There are three distinct levels of conversational AI chat on the road to adoption. They include specific banking functionality at each level, with consumer value increasing in each phase. Watch the replay to see how you can get started. If you have more questions or would like to see a demo, please email info@finn.ai. If you’d like to read about what Finn AI’s chatbot can do for your members, check out their success stories, whitepapers and more at https://www.finn.ai/resources/

View NACUSO’s Weekly Eblasts for Updates & Additional Webinar Info

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NACUSO’s 2020 Advocacy Report & Fund Analysis
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NACUSO Members: Election Reminder 3/30/2021
NACUSO Members: Voting Opens/Regulatory Alert 3/23/2021
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The Next Big Idea

And the winner of the 2020 NBI Competition is….

NACUSO’s Next Big Idea Competition, our version of the popular TV Show “Shark Tank” is now in its eighth year, and 2020 marks the first year in which prize money is available — $7,500 for first place, and $2,500 for second place, courtesy of CO-OP Financial Services!  2020 also marked the first year the competition was not live, but rather online. The rules were the same, each contestant was given 7 minutes to present and then the judges were given 8 minutes to ask questions. But ultimately the “audience” decides the winner. And with over 125 attending they voted NetGiver as number one and Posh Technologies took second place.  The Final Four and their Big Ideas included:

Illuma Labs (www.Illuma-labs.com). “Illuma Shield” is a real-time voice authentication and fraud prevention service for credit union call centers. Replacing traditional and intrusive authentication processes like knowledge-based authentication (i.e., mother’s maiden name, etc.), Illuma Shield passively analyzes the member’s voice over natural conversation and results in higher authentication accuracy in a fraction of the time.

NetGiver (www.netgiverapp.com). NetGiver eliminates credit card, platform and administrative fees associated with charitable transactions and the charity gets 100 percent of what credit union members donate. Provided to credit union members as a mobile app, NetGiver is a unique acquisition and retention tool which delivers a branded, feel-good experience by simply and securely facilitating donations to a member’s preferred nonprofit organizations.

Posh Technologies (www.posh.tech). Posh has built a powerful conversational AI platform that is more humanlike and natural. The platform is designed such that it can integrate seamlessly with credit union backend tools, from banking cores to customer relationship management systems.

Pure IT Credit Union Services (https://pureitcuso.com). Pure IT offers customized strategic roadmaps ahead to help the credit union crush their goals, regardless of what solution or gadget they implement. Pure IT services credit unions needing an objective blueprint that outlines where their current strategy is now, and where they want to grow.

Congratulations to all four of our finalists who did an amazing job presenting in what we are all coming to know is the norm for now.

Thanks again to CO-OP Financial Services for supporting our event with $10,000.00 in cash prizes.

Watch Playoff Round One: https://vimeo.com/469013487
Watch the Final Four Present: https://vimeo.com/473219852