Posts By: Denise Wymore

PSCU Expands Partnership with Velocity Credit Union

Austin-based credit union joins cooperative for debit and credit processing, along with continued contact center support

PSCU, the nation’s premier payments credit union service organization, has announced it will begin providing debit and credit processing support to Velocity Credit Union (Austin, Texas) in 2020. Fittingly, the credit union made the decision to expand its relationship with PSCU during the CUSO’s annual Member Forum conference in Austin last month.

Velocity began its partnership with PSCU when it signed on for contact center support services as part of its online banking conversion in 2016, which grew to full-service contact center support in the fall of 2018. When it came time to identify a new card processing partner, Velocity conducted an extensive review process that included all of the major vendors that serve the credit union industry. 

“Plastic card services are critically important to our overall strategy for serving our members around the clock no matter where they live, work or travel,” said Debbie Mitchell, President and CEO at Velocity.Read more


Transaction Network Services, Inc. Alone Donates $95,000 to CMN Hospitals

A total of $120,000 was raised in charitable and philanthropic donations at CO-OP Financial Services’ THINK 19 Conference held May 6-9 in Miami Beach, Florida, including $95,000 from Transaction Network Services, Inc.

This THINK 19 charitable giving figure was announced during the final session of THINK 19, which reviewed the CO-OP Miracle Match program. Through this program, CO-OP makes matching donations to its client credit unions to support Credit Unions for Kids fundraisers. Also during this final session, CO-OP announced a new charitable effort kicking off immediately – the CO-OP ATM Network of Miracles promotion.


Children’s Miracle Network Hospitals and Credit Union National Foundation Both Benefit at THINK 19

The $120,000 in donations marks the sixth THINK conference since 2013 in which the $100,000 plateau has been topped. Of this $120,000, a total of $110,000 is being donated to Children’s Miracle Network Hospitals, and $10,000 is going to the National Credit Union Foundation.Read more

Ken Vaughn and Kristian Daniel promoted to vice presidents of CU*Answers’ Mobile Technologies Group

CU*Answers, the cooperative CUSO and core data processor, announced that it has promoted two team members to serve as vice presidents of the Mobile Technologies Group (MTG). Ken Vaughn will become VP of MTG Product Design & Business Development and Kristian Daniel VP of MTG Sales & Business Development.

As vice president, Vaughn will continue to drive the success of the MTG with a focus on the management and aggressive expansion of CU*Answers’ mobile products and cross team solutions. In Daniel’s new role, he will continue to drive the business direction and growth of online ordering as well as facilitating the marketing and educational opportunities for self-service MTG products and services.

Randy Karnes, CU*Answers CEO, said: “Over the last four years, CU*Answers has built a mobile development program that now supports over 400 credit union mobile banking applications. The team has maintained its focus on tackling challenging projects such as RDC, biometric authentication, credit card controls and push notifications.Read more


Advanced Ecosystem Designed for Credit Unions to Better-Meet Member Needs

CO-OP Financial Services unveiled today a new vision of its advanced digital ecosystem, aligning payments and financial technology solutions along five categories of products and services to better-meet credit union and member needs.

“Shifting technology, consumer behavior and new fintech entrants are disrupting the financial services industry faster than credit unions can independently respond,” said Bruce Dragt, Chief Product Officer for CO-OP. “CO-OP exists to integrate and advance credit union services and deliver scale, so credit unions can compete and win by engaging members with the services they expect.”

CO-OP’s mission means the company offers a comprehensive array of products and open solutions, with value delivered to credit unions through a portfolio of answers focused on the challenges credit unions and members face.

“The multi-faceted CO-OP ecosystem offers a platform approach for the delivery of products, technology and thought leadership required in a rapidly evolving financial landscape,” said Dragt.Read more

eDOC Innovations’ small market initiative is off and running

eDOC Innovations is having success reaching out to smaller credit unions to introduce them into the digital transaction space of automation, management and eSignature at a fraction of the cost. Clients using various core providers that adopted eDOCSignature find the solution easy to use and well received by their members.

Dillan Fierro, manager of small business at eDOC who is heading the initiative said: “I really enjoy reaching out to these smaller credit unions, some whom have never heard of an eSign solution before and others actively looking for a competitive solution. They appreciate our price point that addresses their cost concerns, and they really like that that they can customize the solution based on the individual credit union needs. With the ability to pick and choose eDOCSignature features they need, they only pay for the features they use.”

eDOC’s small credit union initiative offers credit unions under 3,000 members the eDOCSignature platform to get them into the game of digital transaction automation, management and eSignature capabilities with the intent to provide conveniences that will attract and retain technology-centered members.Read more