Posts By: Denise Wymore

My Credit Union converts to CU*NorthWest

Liberty Lake-based core data processor, CU*NorthWest, announced that My Credit Union of Redwood City, CA successfully converted to the CU*BASE® data processing system. The credit union represents 3,114 members and $32.1 million in assets.

My CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 online and mobile banking, and electronic document storage. Credit union staff will have access to a wide variety of tracking and reporting dashboards as part of the comprehensive data processing system, allowing them to better serve existing members.

My CU represents the 16th California-based credit union selecting CU*NorthWest for core processing services.

About CU*NorthWest, Inc.

CU*NorthWest was founded in 2005 as a part of the cuasterisk.com network of credit unions and CUSOs. It is a 100% credit union-owned cooperative CUSO located in Liberty Lake, Washington. CU*NorthWest offers a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. … Read more

Xtend Contact Center announces mobile chat support

The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they may be during supported hours. This expanded coverage is provided at no additional monthly charge or per chat rate changes.

“By providing support on an entirely new platform we will be improving the members’ experience, allowing members that may not have access to a computer to receive assistance and answers to their questions,” said Jason Conrad, Xtend’s Contact Center manager. “We recognize that members are increasingly on the move and the demand for support through mobile devices is growing. We’re excited to add another avenue to connect with credit unions’ members.”

For more information on Xtend’s web chat solution, visit the Xtend website.… Read more

PSCU Partners with Chartway Federal Credit Union to Provide Payment Processing and Contact Center Support

PSCU, the nation’s premier payments CUSO, today announced that Chartway Federal Credit Union(Virginia Beach, Va.) has joined the cooperative for credit and debit card processing and contact center services. With $2.2 billion in assets, Chartway FCU currently serves nearly 190,000 members.

Chartway FCU chose PSCU following a comprehensive review process. The credit union was seeking a partner that would strengthen the member experience and help deliver industry-leading solutions to its members.

“Delivering a desirable member experience is our No. 1 priority, and debit and credit offerings are a primary driver of experience and overall satisfaction for members,” said Melissa Cade, SVP of Member Solutions Services at Chartway FCU. “During the evaluation process, we carefully and strategically pursued  partners who had a reputation for seamless card processing, a demonstrated commitment to product innovation and an unwavering focus on delivering a reliable member experience. PSCU had all three of these capabilities and a reputation in the credit union space for operational excellence.… Read more

Credit Union ONE Partners with Trellance To Enhance the Member Experience and Unlock Data Leveraging the Power of OnApproach M360

Leveraging the Power of OnApproach M360

Trellance (www.Trellance.com), the leading provider of analytics solutions for credit unions, is excited to announce Credit Union ONE (Ferndale, MI) is the latest to join the innovative OnApproach M360 Enterprise industry platform. By partnering with Trellance, Credit Union ONE will benefit from enhanced enterprise reporting, member service, and accelerated digital transformation.

“We are very excited to engage with Trellance to enhance our data analytics capabilities,” stated Gary Moody, CEO, Credit Union ONE. “After a thorough evaluation of our options, the OnApproach M360 platform stands out as the data-solution most aligned with our strategic vision and direction. Coupled with Trellance’s experience and complementary services, we look forward to improving our decision-making, operations, and ultimately the member experience with actionable data insights.”

Credit Union ONE (asset size $1.4 Billion, core processor: Fiserv – DNA), will now have access to a secure enterprise solution to enable greater inter-department reporting and analytics.Read more

Buzz Points Launches New White Label Reward Program

Move gives partner institutions ability to offer branded reward program

Buzz Points, Inc., the Austin, TX-based reward platform for community financial institutions that has steadily built a reputation as the next-generation in rewards, announced today the launch of their latest innovation: white-label branding options. Buzz Points always provides ongoing marketing collateral for its program. Before the announcement, all program marketing materials have been co-branded with the Buzz Points logo alongside the institution’s logo. With the launch of the new white-label option, financial institutions will be able to maintain a singular brand identity while providing a personalized reward program for their cardholders.

Buzz Points partners with community banks and credit unions and utilizes data-driven insights to boost customer acquisition, improve product utilization and increase transaction volumes and retention. The holistic solution allows community financial institutions to award points to cardholders when they use their credit or debit cards, or complete targeted behaviors, such as mobile app logins or maintaining account balances.Read more