Posts By: Denise Wymore


Year-Long Event Series for Credit Union Leaders Kicks Off April 13

THINK, the premier innovation and content platform for credit unions, kicks off its 2021 virtual series on April 13, continuing the momentum begun in 2020 when nearly 5,000 credit union leaders attended nine different events. CO-OP will present 2021’s interactive events under the theme “Rethink Everything,” reflecting the major shift required to meet changes in consumer sentiment and expectations since the onset of the pandemic.

“THINK Forums” are the main pillars of the 2021 program, hosted once again by consumer finance journalist Jean Chatzky. Attendees can register for the April 13 Forum, “Rethink What Drives Your P&L to Unleash Future Growth,” immediately at

The featured keynote speaker on April 13 is Steven Kotler, co-author of the 2012 New York Times best-seller, “Abundance: The Future is Better Than You Think.” Kotler will discuss how exponential advances in technology have already and will continue to impact our daily lives and society as a whole.… Read more

PSCU – Year-over-Year Transaction Trends Update (Sixth Week)

PSCU, the nation’s premier payments credit union service organization, has updated its weekly transaction analysis from its Owner credit union members on a same-store basis to identify the impact of COVID-19 on consumer spending and shopping trends. Our infographic is also attached.

To provide relevant updates on market performance, experts from PSCU’s Advisors Plus and Data & Analytics teams today released year-over-year weekly performance trends. In this week’s installment, PSCU compares the sixth week of the year (the week ending Feb. 7, 2021 compared to the week ending Feb. 9, 2020).

“Growth was strong in Week 6 for both debit and credit purchases, with credit performing well above the previous four-week average,” said Glynn Frechette, SVP, Advisors Plus at PSCU. “In this week’s deeper dive, we revisit the Goods sector, where we continue to see healthy increases across multiple retail categories. Amazon continues to experience exceptional year-over-year growth, further supporting the significant increase in ecommerce activity since the onset of the pandemic.”… Read more

eDOC and CompuSource Launch Integrated eSign Solution

CompuSource Systems, Inc., a credit union core data processing company based in western New York, and eDOC Innovations, a Credit Union Service Organization specializing in mobile enterprise digital transaction management, announced the completion and rollout of an eSignature integration for CompuSource clients.

“To meet the evolving technology goals of our clients and in keeping with providing the highest value in core processing, we have introduced an eSignature integration that is available to every credit union currently using our software,” said George Stoll, Software Development Manager at CompuSource. “As we endeavor to be a single-source solution provider to each of our clients, we offer this integration to all of our credit unions at no cost!”

“We appreciate CompuSource for their commitment to provide integrated solutions to all their clients. In building this integration together, we joined our respective organization’s resources to provide a frictionless workflow that facilitates the speedy completion of day-to-day transactions for both credit union staff and members,” said Mark Fierro, CEO of eDOC Innovations.… Read more

PSCU to Offer Installment Payments Solution

PSCU, the nation’s premier payments credit union service organization (CUSO), today announced it will soon offer a new Installment Payments solution. A buy-now, pay-later installment plan, the offering allows cardholders to pay for purchases over a fixed timeframe by dividing the purchase amount into smaller fixed payments, giving credit union members the freedom to budget as needed and have more control over their finances.

“The demand for this convenient payment option has grown tremendously as consumers look to play more active roles in managing their financial lives and has been further accelerated by the COVID-19 pandemic, which has driven consumers to look for more ways to budget and improve their finances,” said Jeremiah Lotz, managing vice president, Digital Experience & Payments at PSCU. “In keeping with our commitment to delivering innovative digital payment solutions, our Installment Payments offering will be designed to provide credit unions a real opportunity to meet that demand, while also increasing cardholder engagement and providing positive member experiences – which will eventually turn into new revenue streams.”… Read more

Asterisk Intelligence announces new partnership with Deb Slavens and BlueOx Credit Union

Deb Slavens, VP of IT from BlueOx Credit Union, recently joined the ranks of the Asterisk Intelligence team with the intention of forming a CUSO that is focused on assisting credit unions with their data resources and how they can best use them. This partnership between Asterisk Intelligence, a division of CU*Answers, and BlueOx Credit Union has allowed Deb to step into the role of a firm that services hundreds of credit unions across the country.

Slavens has begun to build a team of business intelligence professionals at BlueOx Credit Union that will set the stage for the CUSO’s team. “By joining the Asterisk Intelligence team at CU*Answers, I have begun to gain perspective, advice, and professional nurturing that will aide me in my CUSO development journey,” said Slavens. “I look forward to its evolution and sharing between our firms.”

The Asterisk Intelligence team and Deb have worked on several projects together but most recently completed a beta test of the upcoming Tracker Purge that will eventually be introduced to all CU*Answers customers.… Read more