Posts By: Denise Wymore

“Robert H. Mackay” Award goes to Fox Communities Credit Union’s Greg Hilbert

Greg Hilbert, CEO of Fox Communities Credit Union in Appleton, Wisconsin, was recognized by CU*Answers as a recipient of the Robert H. Mackay award at the 2019 CU*BASE Leadership Conference held on June 19th in Grand Rapids, Michigan.

Addressing the more than 200 credit union CEOs and leaders attending the CUSO’s annual conference, CU*Answers CEO Randy Karnes praised Hilbert’s leadership and his contribution to the CUSO since Fox Communities converted to the CU*BASE platform in 1997. Karnes described how the credit union had grown from $3 million in assets when Hilbert was first hired as President back in 1980, to an organization that today has $1.75 billion in assets, serving 104,000 members with a staff of 425-employees. In 2019, Fox Communities CU was ranked #1 Performing Credit Union in the Nation by S&P Global Market Intelligence.

Although Hilbert was unable to attend the event in person, he responded with his thanks.… Read more

“Spirit of CU*Answers” Award Goes to TruChoice Federal Credit Union

CU*Answers recognized TruChoice Federal Credit Union as the winner of its 9th annual “Spirit of CU*Answers” award. Ken Acker, CEO of TruChoice FCU, accepted the award at the CU*Answers 2019 Leadership Conference on June 19th, 2019, at the JW Marriott in Grand Rapids, Michigan. TruChoice FCU was selected for this award based on how the credit union, who converted to the CU*BASE® core processing platform earlier this year, has really hit the ground running with adoption of CU*BASE tools.

As he presented the award to TruChoice FCU CEO Ken Acker, CU*Answers CEO Karnes said, “even before TruChoice was finished with their conversion to CU*BASE, they started adding their voice to the cooperative by working with us to champion two major software enhancements.” These projects, both of which are intended to add new functionality for members using the It’s Me 247 suite of online and mobile banking tools, will be implemented for all credit unions in the network over the coming months.… Read more

Maps Credit Union Partners with PSCU for Debit and Credit Processing Support

PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that Maps Credit Union (Salem, Ore.) has joined the cooperative as its newest Owner. PSCU will provide Maps with debit and credit processing services and support for the credit union’s nearly 65,000 members.

Founded in 1935 and currently holding $798 million in assets, Maps selected PSCU following a comprehensive review process. In the midst of digital transformation, the credit union was seeking a partner that was focused on the member experience, with an understanding of how the member experience impacts credit union operations. Maps wanted to transform the way it approaches the member experience and PSCU’s commitment to growing member engagement and interaction will enable the credit union to do just that. It was also looking for a CUSO that placed a strong emphasis on business intelligence and fraud mitigation capabilities, both of which it found in PSCU’s robust solutions.… Read more


Members, Credit Union Employees Posting Social Media Photos at CO-OP ATMs Will Benefit Kids

RANCHO CUCAMONGA, California – CO-OP Financial Services is encouraging credit unions and their members to help dispense miracles as well as cash at ATMs this summer.

The CO-OP ATM Network of Miracles program calls on employees or members to post photos of themselves next to a CO-OP ATM on social media using the hashtag #ATMs4CMN. For every photo posted by August 31, CO-OP will donate $10 to Credit Unions for Kids, up to a total donation of $10,000, ultimately to benefit the industry’s charity of choice, Children’s Miracle Network Hospitals.

First announced at the THINK 19 conference in May, this promotion is aimed at continuing the momentum of the #ShadesUpForKids promotion, which raised $10,000 each for the National Credit Union Foundation and CMN Hospitals in advance of the conference.

“The contribution from even a single posted photo does a world of good; it can enhance the impact credit unions have on over 10 million children treated at CMN Hospitals every year,” said Samantha Paxson, Chief Experience Officer for CO-OP.… Read more

CU*Answers announces new board volunteers

CU*Answers, a 100% credit union-owned cooperative, recently announced that two credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2019 Annual Stockholders Meeting held on Wednesday, June 19, 2019. Incumbents Linda Bodie, CEO of Element Federal Credit Union in Charleston, West Virginia; and Jeff Jorgensen, President of Sioux Empire Federal Credit Union in Sioux Falls, South Dakota, will both serve another a three-year term on the CU*Answers Board of Directors beginning this October.

In addition, the CUSO also introduced three new CUSO volunteers who will be working with the CU*Answers Board of Directors over the coming year, starting in October. Joining as Associate Board Members will be Bill Burke, CEO of Day Air Credit Union in Kettering, Ohio, and Carolyn Mikesell, CEO of Public Service Credit Union in Fort Wayne, Indiana. Participating as a volunteer on the CUSO’s Investment Committee will be Don Mills, CEO of Alpena Alcona Area Credit Union in Alpena, Michigan.… Read more