Author: Denise Wymore

February 2018 marked 20 years of service, leadership, and innovation for eDOC Innovations’ CEO, Bret Weekes. At the helm of the CUSO he transformed back in 1998, Weekes is recognized throughout the credit union industry as a visionary in digital transaction management technology.

During his tenure at eDOC, Weekes has overseen the release of multiple disruptive digital transaction solutions such as ProDOC^®, CheckLogic^®, eDOC Mobile RDC^®, and eDOCSignature^®, all part of the eDOCLogic suite of products that provide digital platforms and services to credit unions. With more than 25 years of experience in the industry, he leads the overall strategic direction and corporate governance of the firm.

Weekes serves on CUNA’s CUFX vendor advisory board, has been a guest speaker for the National Association of Federal Credit Unions, and is an active participant of NACUSO, AIIM, and ECCHO. With Weekes at the forefront, eDOC Innovations looks to the future with optimism while remaining authentic to the cooperative principles that are at the foundation of credit unions and cooperative businesses nationwide.

About eDOC Innovations, Inc.

eDOC Innovations is the nationwide leader in mobile enterprise digital transaction management and e-commerce software for credit unions. For more than 20 years eDOC Innovations has been designing solutions to reduce overhead, increase operational efficiency and provide convenience to members. eDOC Innovations’ products include solutions for remote mobile and in-branch closings, mobile e-signature processing, digital asset lifecycle management, intelligent and interactive form automation, mobile remote deposit capture, electronic statements and more. To learn about our technology visit: https://edoclogic.com/products/doclogic/ or give us a call at 800.425.7766 option 3.

A five-day string of on-site training events was hosted last week by Asterisk Intelligence, the data analytics group at CU*Answers. The week of training was divided into three primary topics which attendees could choose individually or in combination.

Monday and Tuesday focused on the analytical dashboard tools within the CU*BASE® core processing platform. There are over ninety pre-built dashboard tools available today, each designed to enable a dynamic experience when reviewing and analyzing data.

Wednesday and Thursday focused on custom data mining skills with a mix of lecture and hands-on workshop sessions. Participants left this course with one or more completed projects for use to run as regular reports.

Friday closed out the week with a special session focusing on the web application, Analytics Booth, built as an external data warehouse for aggregating and displaying daily trending and analysis of product portfolio and financial data.

Asterisk Intelligence plans to hold this event again in September 2018. They are also evaluating adding more onsite training opportunities to their 2018 schedule due to an increased level of interest for this type of training.

About CU*Answers, Inc.

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE^® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 45+ years ago, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 1.9 million members and $19 billion in credit union assets. For more information, visit www.cuanswers.com.

Constellation Digital Partners, LLC is pleased to announce a $500,000 Class C investment from Vizo Financial Corporate Credit Union. Vizo Financial is headquartered in Greensboro, N.C., and serves more than 1,200 credit unions, leagues and CUSOs in 46 states, as well as Canada. Constellation founder and CEO Kristopher Kovacs closed the investment March 7 with Vizo Financial representatives: Jay Murray, CEO; David Brehmer, president; Mark Brown, chief financial officer; and Jeffrey Stoner, chief strategy officer. 

The investment from Vizo Financial marks yet another milestone for Constellation. This is the 12th investment made in the groundbreaking software platform since it launched less than a year ago. Constellation has achieved the largest capital raise in credit union history in the shortest amount of time, a testament to the significance of the concept. Additionally, the CUSO recently launched its first software implementation for the open development platform called Aquarius. 

“With the support of forward-thinking partners like Vizo Financial, we are getting that much closer to transforming digital banking experiences for credit unions and members everywhere,” said Kovacs. “We have two additional software releases planned this year that will extend the services of the Constellation platform with new capabilities, features and functions. Members will truly be at the center of every credit union’s strategy – right where they belong.” 

Until now, credit union members with needs beyond simple transactions have been forced to use competing services. Constellation is making it possible for credit unions to have access to the resources needed to provide the services members want. Constellation’s patented multi-sided platform brings credit unions and financial technology developers together, creating an environment where any idea can become a reality.

“Vizo Financial believes that credit unions need innovation and technology in order to thrive in the future,” said Murray. “Constellation is providing credit unions with the digital solutions needed to meet their member expectations. This is the type of collaboration we look for in the credit union industry and we are excited to be a strategic partner.”

To date, nine other credit union partners across the U.S. have invested in the platform. The other partners include: Coastal Credit Union, Teacher’s Credit Union, CFCU Community Credit Union, Meritrust Credit Union, Farmers Insurance Federal Credit Union, Georgia’s Own Credit Union, Affinity Federal Credit Union, Kinecta Federal Credit Union and Nusenda Credit Union.

In total, the credit unions represent a user base of more than 1.5 million members and a total of $20 billion in assets. CU Solutions Group, CO-OP Financial Services and CUNA Mutual have also invested in Constellation.

To learn more about Constellation, visit www.constellation.coop. Connect with Constellation on Twitter (@ConstellationDP), Facebook and LinkedIn. To learn more about Vizo Financial, visit www.vfccu.org.

About Constellation Digital Partners, LLC:

Constellation is developing a patented, secure and flexible cloud-based marketplace that enables upper to mid-tier credit unions and innovative app developers to provide safe, reliable, and next-generation digital financial service experiences while giving the freedom to compete, innovate, and thrive in the financial services industry. Constellation will redefine what credit unions offer, delivering digital financial services in a way that enables them to place members at the center of their business strategy. Visit www.constellation.coop to learn more.

About Vizo Financial Corporate Credit Union

Vizo Financial Corporate Credit Union’s goal is to drive credit union success through proven EXCELLENCE, unmatched EXPERTISE and engaged PARTNERSHIPS. It is a state-chartered corporate credit union that serves CUSOs, leagues, chapters and more than 1,200 credit unions in the U.S. and Canada. Vizo Financial provides money management, payments, technology, risk management and people development solutions. For more information, please visit www.vfccu.org.

Jacada Ltd. (OTCQB: JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers and improve the customer experience, announced today it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country.

After a thorough analysis of its customer service technology needs and a comprehensive review of other leading solutions currently available in the market, PSCU found Jacada’s overall offering to be the best fit. The CUSO chose to partner with Jacada following a competitive RFP review process.

“We constantly look for ways to increase the value we provide to our Owners. Jacada’s offerings will allow us to improve and automate member service operations while optimizing interactions between customer service agents and credit union members,” says Gary Scalise, Call Center SVP for PSCU. “The deal with Jacada furthers our commitment to service excellence, as we continue to make enhancements in productivity to create a better member experience.”

The specific Jacada solutions that will be utilized by PSCU include:

• Jacada Desktop Automation – Utilizing Jacada’s deep integration and automation experience, this implementation automates agents’ repeated tasks to reduce handling time and improve the customer experience.  
• Jacada Agent Guidance – Guiding the customer service agent through an optimized interaction with the customer reduces training time and error rate and ensures regulation compliance.
• Jacada Unified Desktop – This contact center unified desktop solution streamlines agents’ interactions with a large number of mission-critical applications, reduces agent training time, and provides an improved agent and customer experience.

“PSCU’s services and solutions are built to help credit unions grow and provide an unparalleled member experience, while Jacada’s solutions are built to provide the most optimized and efficient contact center interactions,” says Yochai Rozenblat, CEO of Jacada. “We look forward to assisting PSCU in elevating its already superb service to even higher levels by providing the company with solid contact center technology solutions.”

About Jacada
Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at Jacada.com.

About PSCU
PSCU, headquartered in St. Petersburg, Fla., is the nation’s leading credit union service organization (CUSO). Founded in 1977 as a credit union cooperative, PSCU offers a comprehensive, highly integrated suite of payment solutions for credit unions to optimize their member experience. Today, PSCU supports the success of nearly 900 Owner credit unions representing 20.4 million accounts. Leveraging digital technology, PSCU provides secure, best-in-class solutions including payment processing, risk management, analytics, loyalty programs, marketing, strategic consulting and mobile platforms. Comprehensive, 24/7/365 member support is delivered by contact centers located throughout the United States. For more information, visit pscu.com.