Posts By: Denise Wymore

CO-OP Financial Services Announces MYCO-OP, a New, Highly Intuitive and Secure Portal for Client Credit Unions

CO-OP Financial Services is announcing MyCO-OP, a new client portal that will provide credit unions with secure, universal access to CO-OP applications through a single, highly intuitive user interface.

“As the launching point for all things CO-OP, MyCO-OP will dramatically simplify the way our clients access and use our applications,” said Todd Clark, President/CEO of CO-OP Financial Services. “With MyCO-OP, our clients can access all CO-OP tools and programs with just one username and password. MyCO-OP will make serving members fast, efficient and secure – achieving a key initiative within our digital transformation strategy and tightly integrating the entire enterprise.”

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NACUSO Spotlight on Brad Crandall, CEO of The Servion Group

Last month a CU Times article featured the rebrand of CU Mortgage Services to The Servion Group. Their story is the kind we cherish and love to celebrate. Beginning with 3 credit unions working together to help their members. That’s cooperation among cooperatives at its best. Here’s the rest of the story. Enjoy!

PART ONE: Life Story and Experiences

What’s your current position and can you give me a brief overview of what it is you do in your work?

I’m the President and CEO of The Servion Group. Honestly, though, I always tell my employees that I’d drop all titles if I could. I’m a basketball coach outside of the office; I look at myself as a coach when I am at the office.

We focus on relationships rather than on transactions at Servion. In line with that, we’ve developed a language that supports our culture. We talk about “hitting the bullseye,” which is our way of visualizing of the different ways we want to add value for our partners.

We also talk about service in layers of the bullseye. Availability, accuracy, and partnership are the outer rings. You need to be able to hit them if you want to hit the bullseye. We hit our bullseye when we have earned our partners’ trust through availability and accuracy, and thereby become their advisor on the road to success.

As the coach of the Servion team, my day to day is about leading us to hit the bullseye for every credit union we serve.

What would you say most motivates you to do what you do? What are you most excited or passionate about?

I’m fortunate, when you asked me what I do day to day, you might as well have asked what I am passionate about. When I get done leading our staff townhalls or with an ideation meeting, I could run laps around the building.

One thing in particular that energizes me is innovation. The Servion Group came from an idea first drawn-up on the back of a napkin. That origin story is very much in line with my leadership style. If someone on our staff has an idea for a great solution – one that can profitably deliver the benefits of scale to our partners – I get excited about empowering them to go make it a reality. In fact, many of our services today came from staff pitching ways we could solve a pain point for our partners. Recent examples are our correspondent and wholesale mortgage channels, or our mortgage quality control service.

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MEMBERS Development Company and Constellation Digital Partners Announce Strategic Partner Relationship

MEMBERS Development Company, a CUSO that facilitates collaborative R&D for 50+ large credit unions, is teaming up with Constellation Digital Partners, LLC, which has become an MDC Strategic Partner and will develop and execute various initiatives born in the MDC innovation lab. Launched in May 2017, Constellation was conceived through MDC’s common integration framework project and brought to fruition by Kristopher Kovacs, Constellation’s Founder, CEO and former Coastal Credit Union CIO, and Chuck Purvis, MDC’s Board Chairman and President/CEO of Coastal Credit Union. 

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Registration Open for Trellance Conference Immersion18 Set to Offer a Deeper Dive into Pressing CU Issues

trellance logoTrellance, the newly formed CUSO with a commitment to providing innovative yet simple solutions to help credit unions adapt and thrive, announced that registration for its 27th annual conference, immersion18, is open.

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PSCU Announces Additions to Operational Services Leadership Team

As part of its ongoing commitment to service excellence, PSCU has announced three promotions: Kimberly Barber, Karen Postma and Eric Brown have all joined the CUSO’s Operational Services leadership team.

“Our Account Management, Service Delivery and Operational Services teams work together closely to ensure we deliver the highest levels of service possible,” said Dan Rosen, SVP, Operational Services at PSCU. “We are confident these additions to our leadership team will enable PSCU to continue working with our Owners to provide an unparalleled member experience.”

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