Posts By: Denise Wymore

TLCU Financial signs core data processing contract with CU*Answers

CU*Answers announced that $37M Mishawaka, Indiana-based TLCU Financial recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

TLCU CEO Kendra Fleckner noted that during the discovery phase of their vendor search they realized that in addition to the benefits of having a CUSO core processor driven by its credit union owners, the easy to manage and use toolset helps set TLCU Financial up for many more years of success.

TLCU Financial is slated for a March 2020 conversion, and will bring approximately 4,200 members into the growing CU*Answers family.

About CU*Answers, Inc.

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking.… Read more

PSCU’s Lumin Digital to Provide Westerly Community Credit Union with Digital Banking and Bill Pay Support

Lumin Digital, a PSCU company, announced Westerly Community Credit Union (Westerly, R.I.) has signed a multi-year agreement for Lumin Digital’s cloud-based platform as the credit union’s digital banking solution for retail and mobile banking, as well as bill pay solutions. Slated to launch in December 2019, WCCU will have more than 10,000 active users on the platform.

Founded in 1948 and currently holding more than $309 million in assets, WCCU’s mission is to provide the absolute best service to its members while preserving long-term financial stability. In searching for a digital banking partner, WCCU was looking for a forward-thinking company that would continue to evolve and update its technologies, solutions and services to meet the changing needs and expectations of its members. The credit union found this partner in Lumin Digital.… Read more

CU*Answers announces the availability of its most recent SSAE‑18 SOC 2 report

CU*Answers, the 100% credit union-owned, data processing CUSO, announced the availability of its most recent SSAE-18 Service Organization Control (SOC) 2, Type II report. Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, Processing Integrity and Confidentiality. The Type II report not only concerns the policies and procedures in place at a point in time, but validates their effectiveness over a 12-month period. This independent SSAE-18 validation of security controls is crucial for clients and their members.

“The SOC 2 report is indicative of our commitment to transparency in our security efforts,” said Patrick Sickels, CU*Answers Internal Auditor. “By having our SOC 2 report finalized, we are demonstrating to our clients and client-owners we are dedicated to continuous improvement in our security practices.”

By the CU*Answers Board of Directors resolution, CU*Answers will have an SSAE-18 SOC 2 audit every other year.… Read more

Honor Credit Union embraces a new eSign member experience

Honor Credit Union, based in Berrien Springs, MI, has been utilizing eDOCSignature for several years to expedite their member document signing process. Recognizing the need for an improved signing experience with an enhanced member and credit union security, Honor CU recently added the elegantly integrated Secure Signing Room feature of eDOCSignature. This allows the member an authenticated access to their documents for eSigning by logging in to their member-facing online banking solution.

“Member Authentication is the number one concern for every credit union using eSign solutions,” notes Tim Wright, AVP of Sales at eDOC. “Adding Secure Signing Rooms integrated behind online banking platforms addresses that concern. Members log in to their online banking and are presented with their documents they need to eSign. It makes for a simpler experience for the member and a more secure method for the credit union.”

Deb Slavens, VP of IT at Honor added: “We love our newly added eSignature feature for online banking.… Read more


Multi-Year Funding Dedicated to Advancing Women in the World Credit Union Movement

CO-OP Financial Services announced it is sponsoring the Global Women’s Leadership Network (GWLN), totaling $500,000 over 10 years, to help the organization continue its work in advancing women in the credit union movement.

“We have been a proud supporter of GWLN, serving as its founding sponsor 10 years ago,” said Samantha Paxson, Chief Experience Officer for CO-OP Financial Services. “We are marking the tenth anniversary of the organization by strengthening our advocacy for female leadership. We believe in the power of women leaders progressing the credit union movement, and want to show our support in the strongest possible way for the GWLN and the many women it seeks to inspire and promote.”

In this renewed commitment, CO-OP Financial Services will donate $50,000 in 2020, and then $50,000 for the next nine years that follow.… Read more