Author: Jalyn Lindeman

CUSO recognized among the most engaged workplace cultures globally by top analytics firm

March 29, 2023 — PSCU, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, has received the 2023 Gallup Exceptional Workplace Award (GEWA). This prestigious award recognizes companies with the most engaged workplace cultures in the world. This announcement comes on the heels of PSCU being named to the Forbes list of America’s Best Midsize Employers 2023.

Gallup, a global analytics and advisory firm, presents the GEWA annually, with PSCU being one of only 57 organizations worldwide to receive the award this year. The designation is the result of a comprehensive meta-analysis of workplace survey data representing two million employees from 276 organizations across 54 industries and 96 countries. To qualify to apply for the GEWA, companies must achieve the highest levels of employee engagement. PSCU ranks in the 97^th percentile of all companies surveyed by Gallup.

“Receiving the 2023 Gallup Exceptional Workplace Award is a tremendous honor and a testament to our employees’ hard work, engagement and embodiment of the credit union philosophy of ‘people helping people,’” said Chuck Fagan, president and CEO of PSCU. “I am proud of the entire PSCU team for their contributions in making this achievement possible, as well as their commitment to advancing PSCU’s mission to empower credit unions.”

PSCU’s strengths-based company culture of support, encouragement and success is reflected in its employer brand “Our Momentum. Your Moment.” which was created and launched in 2020. The brand encapsulates the CUSO’s commitment to supporting its industry-leading staff in seizing opportunities that impact both the company and employees’ careers.

“At PSCU, our goal is to empower our employees to reach their full potential and help others around them succeed,” said Lynn Heckler, EVP, chief talent officer at PSCU. “This award reflects the strength of PSCU’s culture and core values, which have enabled our team members to navigate changing workplace dynamics over the past three years, including many employees transitioning to remote or hybrid roles. As PSCU continues to grow and evolve, we are excited to continue fostering a highly engaged workforce.”

GEWA winners’ ratio of engaged employees to actively disengaged employees is 16 times higher than the international average. Highly engaged organizations significantly outperform their peers in important business outcomes, including customer ratings, profitability, productivity, turnover, safety incidents, shrinkage, absenteeism, quality, wellbeing and organizational citizenship.

“Gallup’s 2023 GEWA winners prove that even during some of the most challenging times, strong cultures are resilient and find new ways to get work done and meet customer needs,” said Jim Harter, chief scientist of workplace management and wellbeing at Gallup. “These organizations continue to make employee engagement a central cultural priority as part of their business strategy, and they maintain record levels of employee engagement while achieving or exceeding their business goals.”

The complete list of 2023 GEWA recipients can be viewed on Gallup’s winners’ page.

About PSCU

PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.

About Gallup

Gallup delivers analytics and advice to help leaders and organizations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students and citizens than any other organization in the world.

Credit Union National Association (CUNA) is pleased to welcome Louisiana Corporate CU and Nymbus CUSO as their newest Associate Business Members.

Louisiana Corporate CU combines innovative technology with traditional personal attention to serve the investment, correspondent, and liquidity needs of over 100 credit unions. The corporate CU has a national field of membership, is federally insured, and is regulated by the National Credit Union Administration and the Louisiana Office of Financial Institutions.

“Corporate credit unions are unique among credit union vendors in that we ourselves are also chartered credit unions,” says David A. Savoie, CPA, President/CEO of Louisiana Corporate CU.  “That makes CUNA membership a natural for us. CUNA’s advocacy, training, and certifications are integral to credit unions.”

Nymbus has disrupted the financial services market as an alternative to legacy business models. With Nymbus, any size financial institution can quickly launch a full-service digital bank or migrate to our award-winning core. Whichever growth strategy is right for you, Nymbus buys back decades of lost time to engage and support the entire digital customer journey.

“Nymbus CUSO is committed to credit unions’ growth and member loyalty through strategic partnerships and flexible technology. We move beyond traditional vendor thinking to create supportive structures that help credit unions innovate and reach new revenue streams,” said John Janclaes, President of Nymbus CUSO. “As a CUNA associate business member, we are committed to advocating for the credit union movement and driving positive change in the industry through intentional action and meaningful thought leadership.” 

CUNA associate business members become official business advocates of CUNA, providing an opportunity to champion the credit union movement together, along with several benefits, including:

• Opportunities to nurture relationships with industry leaders
• Access to and savings on education and engagement opportunities
• Industry knowledge to provide top tier service
• Recognition as an advocacy partner

To date, CUNA Associate Business Members have raised $2.8 dollars toward credit union advocacy efforts.

To learn more, visit cuna.org/associatemembership.

About CUNA:           
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 130 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit cuna.org. To find your nearest credit union, visit YourMoneyFurther.com.

March 28, 2023 — PSCU, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, will come together with credit unions, industry volunteers and members of Congress to support Children’s Miracle Network Hospitals through the Credit Union Cherry Blossom Ten Mile Run on April 2 in Washington, D.C. Driving awareness of the credit union difference on Capitol Hill as part of Credit Union Miracle Day (CUMD), this 50-year-old race serves as a fundraiser for the consortium of 170 premier children’s hospitals treating millions of patients across North America each year.

PSCU has helped underwrite race expenses for the past 21 years to enable funds raised to further research and provide medical care for patients at Children’s Miracle Network Hospitals. Since 2002, the Credit Union Cherry Blossom Ten Mile Run has raised and donated over $10.6 million to the non-profit organization, treating millions of children across the U.S. and Canada. Credit unions are the fifth largest fundraisers for Children’s Miracle Network Hospitals nationwide.

“PSCU is honored to continue its longstanding partnership with Children’s Miracle Network Hospitals and support their work to provide critical medical care and research to children in need,” said Chuck Fagan, president and CEO of PSCU. “Through our participation in the Credit Union Cherry Blossom Ten Mile Run and Credit Union Miracle Day, we are proud to join industry partners in demonstrating the credit union difference on Capitol Hill, which exemplifies how credit unions help their communities thrive.”

Among this year’s more than 23,000 entrants, a group of PSCU employees will compete in the race known as the “Runner’s Rite of Spring” – and many more will participate as on-site volunteers.

“The Credit Union Cherry Blossom Ten Mile Run continues to be a testament to the credit union industry’s commitment to community service,” said Merry Pateuk, SVP, industry engagement at PSCU. “In the spirit of the ‘people helping people’ philosophy, we are excited to once again serve as a lead sponsor for the 16^th consecutive year and contribute to this impactful event’s success in 2023.”

The Credit Union Cherry Blossom Ten Mile Run is a complementary initiative to the public policy advocacy efforts of the Credit Union National Association (CUNA) and the National Association of Federally-Insured Credit Unions (NAFCU) trade associations. With over 600 Congressional staffers among the thousands of runners, the race elevates awareness of the credit union industry’s shared dedication to service and volunteerism.

For more information on the Credit Union Cherry Blossom Ten Mile Run and CUMD, visit CherryBlossom.org.

About PSCU

PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.

New Debit POS Network Formed Specifically for Credit Unions

March 3, 2023 – To position credit unions to receive the most favorable debit point-of-sale terms, Co-op Solutions has formed a new debit POS network specifically for these institutions. Co-op Pay Network is open to every credit union, regardless of debit processing relationship, and is designed to help credit unions optimize their debit profitability by controlling fees and maximizing interchange revenue potential.

“Network relationships matter, and credit unions must be strategic as they determine their partners,” said  Bruce Dragt, Chief Product Officer, for Co-op Solutions. “The creation of Co-op Pay Network was motivated by the urgent need for credit unions to better monetize one of their most popular payment offerings.”

“Costs to offer a competitive debit program are on the rise as members demand sophisticated digital banking integration,” said Dragt. “Meanwhile, merchants are tenaciously pursuing the lowest cost routing option, further limiting non-interest income. By participating in Co-op Pay Network, credit unions have the opportunity to widen debit margins, giving them a greater pool of funds for investing in smarter fraud prevention, better loyalty programs and continuous product innovation to improve member experiences.”

In addition to affordable fees for Co-op Pay Network participants, Co-op offers a single point of contact across their payment services, a benefit that ultimately improves the member experience.

“We see Co-op Pay Network as a foundational part of the Co-op payments ecosystem, integrating with other payments and analytics products to create a powerful platform to gain operating efficiencies,” said Dragt.

Co-op Pay Network is an unaffiliated debit network. In addition to traditional in-person POS transactions, Co-op Pay Network supports PINless transactions, including mobile applications, tokenized transactions, mobile wallets and contactless transactions at millions of merchant point-of-sale locations worldwide.

Learn more about Co-op Pay Network here.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit coop.org.

Contact:

Bill Prichard, APR

Director, Public Relations

Co-op Solutions

(909) 532-9416

Bill.Prichard@coop.org

August 22, 2022 – #shadesupFOREkids Campaign Extended to Help CMN Hospitals as well as NCUF, Bringing Together Medical and Financial Health for Communities

Co-op Solutions has announced it is a sponsor of the prestigious 2022 Presidents Cup golf tournament, and is donating its allotment of tickets for credit union leaders and all benefits of sponsorship towards fundraising on behalf of Children’s Miracle Network Hospitals.

“We at Co-op could think of no better way to celebrate our inaugural sponsorship of the Presidents Cup than to donate it in support of CMN Hospitals’ mission to save and improve the lives of as many children as possible,” said Samantha Paxson, Chief Experience Officer, Co-op, and a CMN Hospitals Board of Directors member. “Not only will fundraising be connected directly to the tournament, but we are also extending our #shadesupFOREkids campaign, which continues to benefit both CMN Hospitals and the National Credit Union Foundation by raising funds and awareness of the importance of financial and medical well-being.”

The Presidents Cup is a series of men’s golf matches between a team representing the United States and an international team, which this year will be held September 21-25 at the Quail Hollow Club in Charlotte, North California. Though some of the world’s top professional golfers participate, it is a charitable event with no prize money awarded. Since the event’s inception in 1994, more than $54.4 million has been raised for charity from event proceeds.

Fundraising to Help Sick Children Receive the Treatment They Need

Co-op is offering tickets to its credit union industry partners, clients and friends for a day on the course. Tickets are on a first-come, first-served basis, and each registrant may reserve up to two tickets. The recommended donation is the face value – or a portion of it – of each ticket, which ranges from $100 to $500. All proceeds will benefit CMN Hospitals via the industry’s charitable arm, Credit Unions for Kids.

The experience includes access to 1) 2022 Presidents Cup entrance ticket, 2) fully-hosted food and beverages at Presidents Cup event, 3) exclusive air-conditioned suite – the Co-op Solutions suite; and 4) private shuttle to and from Quail Hollow Club.

To learn more and register, go to Co-op’s event page here.

“This donation by Co-op is a tremendous boost for Credit Unions for Kids fundraising on behalf of CMN Hospitals,” said Nick Coleman, Director, National Strategic Partners for CMN Hospitals. “The credit union industry is the fifth-largest contributor to our charity, helping us provide 32 million treatments each year through 170 member hospitals in the United States and Canada. Credit Unions for Kids is a critical partner in our local hospital fundraising and it’s a relationship we hope will flourish throughout the country to bring needed care to families in our communities.”

#shadesupFOREkids Taking Place in Run-up to Presidents Cup

In advance of the event, Co-op is extending its #shadesupFOREkids initiative, with proceeds going equally to CMN Hospitals and the NCUF’s Financial Well-being for All. Anyone can participate and it’s easy:

Co-op encourages everyone in the credit union industry to take selfies on-board their airline flights with the window shade up. Then, post the photo on individual social media accounts using the hashtag #shadesupFOREkids. Co-op will make a $10 donation for every selfie posted with the hashtag, up to $10,000.

“Co-op has been a supporter of Credit Unions for Kids since its founding in 1996 to raise funds for the industry’s charity of choice, CMN Hospitals,” said Todd Clark, President/CEO of Co-op. “Our Co-op Miracle Match program was created in 2009 to help credit unions maximize the funds they raise in the great effort of helping children receive the care they need regardless of ability to pay, further demonstrating the credit union mission of people helping people. We want to encourage more credit unions across the country to participate in fundraising, which is why we wanted to offer up our sponsorship.”

To learn more and register for the event, please visit the events page here.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit www.coop.org.