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PSCU Payments Index – May 2023 Edition

Today, PSCU – the nation’s premier payments CUSO and an integrated financial technology solutions provider – published the May edition of the PSCU Payments Index, the goal of which is to provide information and insights to help financial institutions navigate the evolving financial landscape to make informed, strategic decisions for their organizations and members.

This month’s report finds continued softening of consumer purchasing activity amidst contracting inflation. While overall payment growth is still positive, April 2023 data revealed extended weakening of consumer spend and lower average purchases for both credit and debit cards. This month’s Deep Dive highlights strength in contactless card payments, led partially by generational differences, as well usage concentrations in certain sectors.

In the Labor Department’s May 10 update, the Consumer Price Index (CPI) increased by 0.4% in April. The annual rate of inflation dropped from 5.0% through March to 4.9% through April. While this is the tenth consecutive monthly drop in the annual rate from the peak of 9.1% in June 2022, it is still much higher than the Fed’s target annual inflation rate of 2.0%. The largest contributor to inflation was again shelter, followed by used cars and trucks, which offset the decline in the gasoline index. The Federal Reserve increased rates by 25 basis points on May 3 and signaled a potential pause in rate hikes, with their next meeting scheduled for June 13-14. The current Fed Funds Rate is 5.25%, compared to 0.5% a year ago.

The Consumer Confidence Index fell in April to 101.3 (1985=100), down from 104.0 in March, while the job market remains strong. The Bureau of Labor Statistics (BLS) reported in its April 2023 jobs report that 253,000 jobs were added for the month, with the continued trend of increased jobs in professional and business services, health care, leisure and hospitality and social assistance. This is stronger than the 180,000 new jobs that were expected by economists in a recent WSJ poll. The overall unemployment rate for April finished at 3.4% or 5.7 million people, which is now the lowest since 1969.

Taking center stage in Washington, D.C. in the coming weeks will be the battle to increase the debt ceiling, with the Treasury Secretary indicating that the U.S. Government will default on or about June 1. The White House estimates that a protracted default would have a devastating impact on the economy, with potential job losses at over eight million, raising unemployment by five percentage points and dropping GDP by over six percentage points. One of the immediate impacts would likely be a delay of social security benefits and military staff payments.

“While contactless adoption is still behind other regions, we expect that contactless card volume in the U.S. will continue to grow quickly,” said David Albertazzi, Director, Retail Banking & Payments at Aite-Novarica Group. “The acceptance infrastructure is already available, with Apple Pay now accepted at more than 90 percent of U.S. retailers. The recent introduction of SoftPOS, aka Tap to Pay, enables merchants to accept contactless payments on a regular smartphone. SoftPOS will further drive the migration from cash to card, as well as the shift to contactless as the preferred payment method at the point of sale.”

A sampling of key takeaways from the May report includes:

  • Transactions in April grew at a higher rate than purchase dollars, for both credit and debit cards, for the second consecutive month. For April, both credit and debit transactions were up 4% year over year. Credit purchases were up 2% and debit purchases were up 3%. For credit purchases, the largest contributor to growth was the Services sector (1.0 percentage point of growth) while the Goods sector offset that with a 0.8 percentage point reduction. For debit purchases, three sectors generated the highest growth, with Restaurants, Money Services and Food & Groceries each contributing 0.8 percentage points of growth. Debit purchases were offset by a reduction of 0.6 percentage points in Gasoline.
  • The Consumer Price Index (CPI-U) decreased on an annual basis from 5.0% to 4.9% in April. For the third consecutive month, shelter accounted for the majority of the all-items inflationary increase. The Fed increased rates by 25 basis points on May 3 and signaled a potential pause on subsequent near-term increases. The next update will occur on June 14.
  • Growth in contactless “tap-and-go” transactions remained strong in April, with credit transactions up 9.6 percentage points and debit transactions up 11.7 percentage points compared to a year ago. Growth in “tap-and-go” was strongest in the food-related sectors of Restaurants and Grocery Stores, as well with the younger age demographics of Gen Z and Millennials.
  • Growth in non-discretionary spending slowed on both credit and debit cards with credit up 1% and debit up 2% year over year. Discretionary spending grew at a greater rate than non-discretionary spending, with credit up 4% and debit up 8%. Transaction growth on credit cards was up 4% each for discretionary and non-discretionary transactions. Transaction growth on debit cards was up 12% for discretionary and up 3% for non-discretionary transactions.
  • The credit card delinquency rate for April finished at 1.81%, above the March 2019 pre-pandemic level by 0.13%. Total credit card balances were up 13.9% for April compared to a year ago, while the average credit card balance for active accounts was $2,946, up 8.7% (or $235) year over year.

The full report is available for download here or can be shared as a PDF upon request. Let us know of any questions or additional needs, or if you’d like to coordinate an interview.

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Research from Co-op, EY and Mastercard Indicates Micro Financial Interactions are Key to Member Loyalty

Co-op Solutions White Paper Points to ‘Compelling Golden Opportunity’ for Credit Unions

For Release on May 17, 2023:

RANCHO CUCAMONGA, California – In response to ongoing financial uncertainty, consumers are looking for reassurance in the form of convenient financial solutions that balance immediate needs with long-term financial success. New research from Co-op Solutions indicates credit unions have an opportunity to provide that reassurance through convenient tools that manage day-to-day needs.

The research, conducted in partnership with EY and Mastercard, studied recent changes in consumer and credit union member behaviors, preferences, challenges and activities. More than 2,000 current credit union members and 1,000 credit union prospects participated in the survey.

Co-op’s research is available at no charge for immediate download, via the white paper “Co-op CU Growth Outlook: Fueling financial performance through daily interactions.”

Among the research findings were four key takeaways pointing to what the report calls, “the compelling golden opportunity” for credit unions:

1. Credit union relationships are increasingly fragmented: Credit union members have on average triple the number of financial relationships as non-credit union members.

2. Convenience tops cost: Both members and prospects show a preference for financial products that offer additional convenience features along with rates that are on par with the market.

3. Digital payments are primary: Making payments digitally continues to expand and has emerged as the primary driver of daily interactions and member engagement. Forty-five percent of respondents cited engagement as the top reason for maintaining a primary relationship with their financial services provider.

4. Micro interactions lead to long-term loyalty: There is a direct correlation between daily money management and long-term spending and savings impacting members’ overall financial wellness.

“These insights highlight the compelling golden opportunity that credit unions have to effectively compete with national banks and fintechs, by offering financial tools focused on meeting their members’ daily micro transaction needs to grow member economic participation,” concludes the report.

In response to the research, Co-op Solutions recommends credit unions address three areas of focus:

1. Engage everyday: Credit unions can acquire and deepen member relationships across all segments and categories of behavior by becoming more deeply embedded into transactional value streams and winning the primary financial interaction moment-by-moment.

2. Give good guidance: By helping members manage their daily financial needs, credit unions are well positioned to support their long-term financial wellness goals.

3. Earn the member balance sheet: Credit unions can earn more of their member’s financial relationship by offering solutions that combine competitive rates and pricing with outstanding convenience – all designed around personalized member needs.

“To regain the trust of financial consumers and achieve long-term growth, credit unions must rethink their reliance on life-stage services like lending and embrace a new model of member centricity that begins with serving members’ everyday lifestyle financial needs,” said Samantha Paxson, Chief Experience Officer for Co-op. “Daily, micro transactions are the gateway to long-term relationship value, and are the best route to institutional growth and fulfilling our role of helping to enable members’ financial wellness.”

Credit unions are invited to immediately download at no charge the research report, “Co-op CU Growth Outlook: Fueling financial performance through daily interactions.”

About Co-op Solutions


Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit www.coop.org.

Contact:

Bill Prichard, APR

Director, Public Relations

Co-op Solutions

(909) 532-9416

Bill.Prichard@coop.org

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Winning Title of NACUSO’s 2023 Next Big Idea Competition

March 30, 2023 – The eleventh annual Next Big Idea Competition took place on Tuesday, March 28 during the NACUSO Network Conference at Wynn Las Vegas Resort.

Five finalists were chosen by a selection committee as they presented innovation and drive for advancements within the industry.

Taking first place with 40 percent of votes is Goalsetter. This is the only family saving, investing, financial education, and smart spending platform that makes it easy for the whole family to go cashless while teaching them how to be money smart. Centered around fun, relevant, and engaging financial education content, Goalsetter’s smart money platform for families provides users with a savings account, an investment platform, and a teen and tween debit card with parental controls and game-based financial education quizzes.

Following in second place is Mahalo Banking. The CUSO provides online and mobile banking solutions for credit unions and has created a next-generation digital banking platform. The technology is engineered to deliver neurodiversity functionality intended to improve digital inclusivity and accessibility and better accommodate the cognitive needs of all credit union members.

In addition, this is the third year in which CO-OP Solutions sponsored the competition with a total prize pool offering of $10,000. Goalsetter received $7,500 as the first-place winner of the competition and the remaining $2,500 was awarded to the second-place winner Mahalo Banking.

Special recognition goes out to the additional three finalists: Banksocial, Harnes FI, and Quilo.  Additional coverage related to the competition and the NACUSO Network Conference will be released at nacuso.org in the coming weeks.

The 2024 Next Big Idea Competition will be held in April of next year, during the next NACUSO Network Conference.

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Four CUSOs Receive Prestigious Awards at the 2023 NACUSO Network Conference

March 30, 2023 – NACUSO presented variations of the prestigious CUSO of the Year Award to four CUSOs at their 2023 annual conference.

The award presentations took place on Day 3 of the conference: Wednesday, March 29 in Las Vegas at the Wynn Las Vegas Resort.

The CUSO Awards have evolved over the years as they date back to 1998, but the core purpose of the awards remains; to recognize CUSO’s with stories of great accomplishments and innovation that push for advancements within the industry.

CUSOs nominated for the awards are then evaluated by NACUSO’s award committee which is no easy feat. The awards committee conducted interviews with each nominee and ultimately chose four CUSOs to be awarded for their cooperative efforts.

The additional awards for 2023 were for NEW CUSO of the Year as well as the CUSO of the Year – Distinguished Service Award that was introduced in 2021. See below for the Award Winning CUSOs of 2023:

CUSO of the Year: Centennial Lending

NEW CUSO of the Year Award: Arkatechture, and Reseda Group

Distinguished Service Award: Origence

The 2023 CUSO of the Year Award Winners on stage at the NACUSO Network Conference

Congratulations to all four of our award winners for 2023, and a sincere thank you for the continued forward movement of CUSOs and Credit Union services.

The 2024 CUSO of the Year Awards will be held in April of next year, during the next NACUSO Network Conference.

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Alliant Credit Union CEO Dennis Devine Appointed

Dennis Devine Headshot

To Co-op Solutions Board of Directors Devine Heads Long-Time Co-op Client and One of the Largest Credit Unions in the Nation

March 30, 2023 – Dennis Devine, President/CEO of Alliant Credit Union of Chicago, Illinois, has been appointed to the Co-op Solutions Board of Directors. He will stand for election to a full three-year term at the Annual Co-op Shareholders meeting on May 3, 2023, during the Co-op THINK 23 conference.

“We are thrilled to add Dennis’ depth of experience to the Co-op board,” said Joan Opp, Chairperson of Co-op, and President/CEO of Stanford FCU. “Given his leadership in the successful digital transformation of one of the nation’s largest credit unions, his contributions to the oversight of Co-op will be a welcome addition.”

A national digital financial institution, the $18 billion Alliant (alliantcreditunion.org) has been a long-term partner of Co-op, utilizing a wide variety of the tools, technology and services available within the Co-op digital payments ecosystem. The credit union also has been closely associated with the development of Co-op fintech innovations as a frequent beta tester and participant in the Co-op Co-creation Council client program.

Under Devine’s leadership, Alliant was named Best Overall Credit Union in 2022 by Buyside from the Wall Street Journal, CNBC and The Balance. Kiplinger awarded Alliant its 2022 Gold Credit Union honor, and NerdWallet gave Alliant a five-star recognition for Best Online Banks in 2022.

Devine has decades of experience in financial services, having held senior leadership roles at KeyBank, Citizens Financial Group and PNC Bank. Earlier in his career, he was a management consultant with McKinsey & Company. Devine is active in the financial services industry and his community, including serving as a board trustee for the Rock & Roll Hall of Fame and Museum and as board chair for the Alliant Credit Union Foundation. He is a graduate of Harvard Law School and the University of Michigan.

“It’s a privilege to serve on a board with such a great opportunity to advance the movement,” said Devine. “As credit unions compete for member loyalty in what has become a very busy playing field, we need a powerful set of fintech tools capable of delivering elegant, seamless financial experiences. But we also need fintech partners like Co-op that share the people-over-profits philosophy and keep the member at the center of everything we do together to grow the industry.”

In addition to Opp and Devine, Co-op’s Board includes Jackie Buchanan, Genisys FCU; Ezra Eckhardt, STCU; Bob Falk, Purdue FCU; Theresa Mann, NASA FCU; Todd Marksberry, Canvas CU; Greg Mitchell, First Tech FCU; Ricky Otey, Partners FCU; Rudy Pereira, Premier America CU; and Harold Roundtree, UNCLE CU.

For more information, visit coop.org.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit coop.org.