Author: Jalyn Lindeman

St. Petersburg, Fla. — (Aug. 22, 2023) — PSCU, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced that Neches Federal Credit Union (Neches FCU) has selected the CUSO for comprehensive credit card processing services and support.

Neches FCU has a deep history rooted in serving members of Southeast Texas since its founding in 1952. Holding more than $894 million in assets, the credit union is committed to strengthening the financial lives of its members and bettering its community.

After a rigorous evaluation and extensive research process, Neches FCU identified PSCU as the ideal partner to enhance its credit card program and ensure the best interest of its valued members. Neches FCU prioritized several key factors, including cost effectiveness, member satisfaction, integration capabilities, security and fraud prevention measures. The credit union also valued flexibility and customization options with a track record of excellence.

“We are ecstatic to join hands with PSCU and we are confident that – together – we can bring our credit card program to new heights and deliver the level of service our members truly deserve,” said Neches Federal Credit Union Chief Consumer Lending Officer Kristin Butler. “This partnership marks an exciting milestone, reinforcing Neches FCU’s commitment to empowering our valued members by optimizing cost efficiencies, elevating member satisfaction, and pioneering innovative and secure payment solutions to meet their ever-evolving needs. With unwavering dedication to constant growth, we remain steadfast in our mission to cater to the diverse needs of our cherished members.”

PSCU will begin providing credit processing services and support to more than 77,000 Neches FCU members in October 2024.

“It is clear Neches FCU has the ‘people helping people’ credit union philosophy at the forefront of all its decisions, and we are honored that they saw the same commitment and alignment from PSCU,” said PSCU Chief Revenue Officer and EVP Scott Wagner. “The entire PSCU team could not be more pleased by the opportunity to support the Neches FCU team in their unwavering dedication to providing their members with best-in-class service and cutting-edge tools and technologies.”

About PSCU

PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.

About Neches Federal Credit Union

Neches Federal Credit Union is a community credit union serving Jefferson, Hardin, Orange, Chambers, Jasper, Liberty, Newton, and Tyler County. For information about membership eligibility call 409-722-1174 for Mid County, 409-860-0800 for Beaumont, visit us online at www.nechesfcu.org, or come by one of our locations in Port Neches, Beaumont, Nederland, Bridge City, and Lumberton.

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Five Major New Services from Co-op’s Fintech Ecosystem Added to Renewed Partnership

For Release on August 22, 2023:

RANCHO CUCAMONGA, California – Based on a modern digital payments platform and a consultative approach to the member experience, CapEd Credit Union is expanding its partnership with Co-op Solutions to include a range of services within Co-op’s fintech ecosystem.

CapEd renewed its participation in the nationwide Co-op ATM network as well as the Co-op Bill Pay service for paying bills on-line and via mobile device. To these services, CapEd has added Debit and Full-Service Credit transaction processing, ATM Terminal Driving, the Co-op Contact Center and the new Co-op Pay debit point-of-sale network.

“We had been looking for a new card processor, and we did a very thorough industry search,” said Todd Erickson, President/CEO of CapEd. “We wanted to enhance our ability to grow and serve our members with the modern digital payment services a card processor like Co-op can offer. We did have a partnership with Co-op already. Ultimately, we chose Co-op as the best fit for CapEd, based on what they can offer, and their very strategic and consultative approach to helping us implement the different card services we needed.”

“We definitely needed a more operationally efficient model to work with – better systems and better connectivity,” added Trudi Mayes, Chief Deposit Officer. “From the cardholder experience side, Co-op has all the things we are looking to offer our members, including card controls and alerts, digital issuance and fraud mitigation tools. Co-op is also very consultative, which is critical because close partnering is needed in managing fraud. There is a balance between not interrupting the cardholder’s experience, while also introducing the protections needed to stop the fraudsters. Co-op has a great fraud system to help us.”

Based in Meridian, Idaho, about 12 miles west of Boise, CapEd was originally founded in 1936 and today has $1.4 billion in assets and about 100,000 members. Known as CapEd since 2008, the company has a legacy of supporting teachers and education, empowering individuals financially and enriching its community.

“We are always looking at ways to make our cards top of wallet,” said Mayes. “Co-op has some reporting systems that can help us identify great marketing opportunities. We’re really growing our credit card portfolio on the consumer side, but more so even on our business/commercial side. So we are looking at tools that will best fit our growing business portfolio, and making more tools available to our business members to encourage them to use our credit cards.”

“Improving the member experience was one of the biggest drivers to making a card processor move,” added Erickson. “Co-op is very focused on member experience. We look forward to a long-term partnership that’s not just about specific transactions but a broader and holistic strategic partnership within the payments space and card processing.”

Co-op Full-Service Credit is a fully-hosted and managed payments program that is customized to credit union needs. Co-op Debit includes the most comprehensive array of member loyalty, security and efficiency benefits available to credit unions. Co-op ATM Terminal Driving provides fleet management to help reduce costs, improve operational efficiency and engage users. Co-op Pay Network can serve as an unaffiliated debit point-of-sale network while maximizing non-interest income. Co-op Contact Center helps credit unions meet member expectations for 24/7, always-on service with personalized agent and self-service solutions.

“We are proud to be partnering with CapEd and working to exceed their expectations in terms of both operational efficiencies and member experience,” said Matt Kardell, Chief Revenue Officer for Co-op. “We know that our mutual commitment to the credit union philosophy and values played an additional strong role in their selection process, and we look forward to continuing to grow together.”

For more information on the Co-op ecosystem of financial technology products and services, visit www.co-opfs.org/Solutions.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit www.coop.org.

Contact:

Bill Prichard, APR

Director, Public Relations

Co-op Solutions

(909) 532-9416

Bill.Prichard@coop.org

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Credit Union Selects Co-op for In-House Credit and Debit Processing, and ATM Terminal Driving

For Release on August 2, 2023:

RANCHO CUCAMONGA, California – With greater member convenience, access and product customization as its goals, ALLIANCE Credit Union has selected Co-op Solutions as its partner to provide In-House Credit and Debit transaction processing, and ATM Terminal Driving services.

“We were looking for a member-centric, technology-driven partner for our debit/credit card processing and ATM driving,” said Matt Grannan, President/CEO of ALLIANCE CU. “After evaluating several providers, Co-op stood out by their mixture of innovation, reliability and cutting-edge technology. We believe this partnership will take our members’ experience to a whole new level.”

“Our cards are the means by which our members access and use their money, so the search for a partner that would bolster our card services was clearly something that we needed to get right,” said Grannan. “It is vital that when our members need us, we are able to support them and resolve their issues in-house. We wanted a partner that would help us create a truly customized card-processing environment and allow us to control our members’ experience. We have not had that ability in recent years and believe that the platform shift to Co-op will be a game-changer for ALLIANCE.”

ALLIANCE CU is based in Lubbock, Texas, where it has served the northwestern part of the state since 1940. The credit union has assets of about $500 million and 45,000 members.

“ALLIANCE is consistently adopting an intuitive approach, growing with the need and being flexible so can we offer the  most robust financial services on the market,” said Grannan. “We are excited to partner with Co-op as we feel we can enhance our product offering and continue to meet and exceed the needs of all current and future members.” 

“Throughout ALLIANCE’s long history, through every iteration of name, logo and location, one thing has remained constant: they are committed to being the best resource for financial services,” said Matt Kardell, Chief Revenue Officer for Co-op. “We are equally excited about this partnership and certainly honored that they selected Co-op to help them meet the payment services needs of their members.”

With Co-op In-House Credit, credit unions maintain control of their back office operations, while Co-op provides card fulfillment, cardholder benefits, security, loyalty programs and data analytics tools. Co-op Debit includes the most comprehensive array of member loyalty, security and efficiency benefits available to credit unions. Co-op ATM Terminal Driving provides fleet management to help reduce costs, improve operational efficiency and engage users.

For more information on the Co-op ecosystem of financial technology products and services, visit www.co-opfs.org/Solutions.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit www.coop.org.

Contact:

Bill Prichard, APR

Director, Public Relations

Co-op Solutions

(909) 532-9416

Bill.Prichard@coop.org

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Credit union to modernize banking services and adopt member-centric features

TROY, Mich., July 26, 2023 – Fremont, Mi.-based Gerber Federal Credit Union (‘Gerber FCU’ – $225M in assets) has partnered with Mahalo Banking, a CUSO that provides premier online and mobile banking solutions for credit unions, to offer member-centric features and streamline banking service processes for its members.

Gerber FCU is leveraging Mahalo’s banking platform to simplify the banking experience for members. Users of the credit union platform will be able to access a clean, user-friendly design with mirrored features across the online and mobile banking experiences. Members will be able to more easily join the credit union, onboard and fund their account to quickly begin using the credit union’s services. The credit union will also be able to use Mahalo’s platform to offer a more member-centric design through the neurodiversity features including colorblindness view options and left-handed toggle mode to improve usability.

Tina Spoelman, Senior IT Manager of Gerber FCU, explained, “Our goal was to partner with a mobile and online provider to ensure our members would have the modern services necessary for 21st-century banking. In Mahalo, we found a forward-looking partner who will help us unify the features found within our online and mobile offerings to create a more seamless omnichannel experience. We’re also excited to implement Mahalo’s Thoughtful Banking™ neurodiversity tools. Ensuring successful platform navigation for those who have visual impairments is an important design aspect that many vendors don’t take into consideration, and we are delighted to have a partner that values all member experiences.”

Led by credit union industry natives, the Mahalo Banking platform is designed to intuitively meet the needs of today’s credit unions and their members. The platform is also the industry’s first online banking solution that has fully integrated comprehensive neurodiverse functionality to better serve the unique needs of all members. Mahalo’s technology offers modern features, deep core integrations and efficient third-party integrations that allow credit unions to better retain and grow their membership base.

Spoelman added, “We are proud to be working with a forward-looking company like Mahalo that is always imagining how they can transform the future of credit union technology. Not only is their team deeply ingrained in the credit union culture, but they also innately understand our local roots and values. We trust they will be a fantastic partner to help modernize our capabilities and streamline our member services.”

“Many credit unions today are searching for the right partner to advance their banking experience and maintain the competitive edge they need,” said Denny Howell, co-founder and COO of Mahalo. “We are delighted to be chosen to serve as Gerber FCU’s trusted digital banking provider. Our team is looking forward to driving the credit union’s technology innovation and empowering them to surpass their member expectations.”

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About Gerber Federal Credit Union

Gerber Federal Credit Union is a member-owned, not-for-profit, cooperative financial institution headquartered in Fremont, Michigan. Gerber FCU provides financial services to residents and employees of Newaygo County and surrounding townships with two branches located in Fremont, Mich. and one in Newaygo, Mich. Visit www.GerberFCU.com for more information.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace allmembers and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn. 

as Key Partner in Payments Enhancements Strategy

Shared Values, Unparalleled Expertise Among the Reasons BVSCU Chose Co-op

For Release on June 27, 2023:

RANCHO CUCAMONGA, California – To meet changing member demands and accelerate the growth of its payments portfolio, Katy, Texas-based Brazos Valley Schools Credit Union (BVSCU) has established a new partnership with Co-op Solutions. The credit union payments fintech will provide BVSCU access to its Co-op Debit and Full-Service Credit processing solutions, as well as the Co-op ATM network.

“BVSCU members are like family, so it was important for us to choose a partner that would treat our members with the same care and compassion as the BVSCU team,” said Yvonne Kershner, BVSCU President/CEO. “Co-op understands the credit union culture and will provide the fast and friendly service our members are accustomed to. On top of Co-op’s clear respect for the CU-member relationship, they also have unparalleled expertise in fintech and payments tech integration, which we need to enhance our member experience. We anticipate our card conversion to go smoothly because it will operate from a jointly held member-first mindset.”

The 62,000-member BVSCU (https://www.bvscu.org/) started as an educators’ credit union and provides services to many communities around several of the local school districts. According to Kershner, BVSCU members will benefit from the Co-op-BVSCU partnership by way of several enhancements to their overall payments experience, including a wider ATM network, an enhanced rewards program and a people-centric contact center.

“This is a credit union rooted in education, which feeds values like trust and transparency,” said Matt Kardell, Chief Revenue Officer for Co-op. “Today, trust means something quite different than it did in the past, with convenience topping tenure in the minds of financial consumers. Co-op has studied this digital-era phenomenon and is working with credit unions to position them for success within it. We are honored to include BVSCU among those cooperatives deploying innovative payments strategies to earn this new kind of member trust.”

Co-op Full-Service Credit is a fully hosted and managed payments program that’s customized to credit union needs and optimized for operational simplicity. Co-op Debit includes the most comprehensive array of member loyalty, security and efficiency benefits available to credit unions. The Co-op ATM network provides fee-free access to accounts for members of participating credit unions nationwide.

For more information on the Co-op ecosystem of financial technology products and services visit www.co-opfs.org/Solutions.

About Co-op Solutions

Co-op Solutions is the market-leading financial technology platform whose mission is to connect credit unions to the technology, strategic partnership and scale they need to best serve their members now and into the future. Co-op partners with credit unions to unlock their potential so they can compete; does the hard work of innovation, creating a one-stop opportunity to help credit unions grow; and offers knowledge and expertise in a world where everything must be integrated. For more information, visit www.coop.org.

Contact:

Bill Prichard, APR

Director, Public Relations

Co-op Solutions

(909) 532-9416

Bill.Prichard@coop.org