CUSO names chief product officer and vice president of Innovation
In support of its commitment to delivering best-in-class products and services to its Owner credit unions, PSCU has announced that Denise Stevens has been named senior vice president, chief product officer and Scott Young has joined PSCU’s Product Delivery Leadership team as vice president, Innovation. Stevens will continue to report to PSCU Executive Vice President and Chief Operating Officer Tom Gandre, while Young will report to Stevens.
In her new role, Stevens is responsible for the organization’s product delivery and management, as well as its innovation teams. Her expanded leadership responsibilities also include managing the company’s strategic partnerships and PSCU’s Enterprise Project Management Office. Previously, Stevens served as the company’s senior vice president, Product Development & Innovation for four years.
“As the nation’s premier payments credit union service organization and a leader in the credit union industry, PSCU is continuously looking for ways to meet and exceed the expectations of the credit unions we serve,” said Gandre. “Denise shares this same commitment, dedication and vision. With her leadership, we feel the Product Delivery and Innovation teams will continue to help us deliver seamless experiences to our Owner credit unions and their members.”
Prior to returning to PSCU in 2015, Stevens served as executive vice president and a member of the leadership team at Vantage Credit Union (St. Louis), leading card payments, marketing and all digital channels. Stevens previously spent seven years at PSCU, where she ultimately served as vice president, Innovation & New Product Development. With more than 24 years of experience and leadership in the financial services industry, she has also led strategic initiatives for other major companies, including Mastercard, Paymentech and Equifax.
The newest addition to the Product Delivery leadership team, Young has joined PSCU as vice president, Innovation. In this role, Young will lead the Innovation, Product Integration and Product Design teams as the CUSO remains focused on driving digital enablement, security and efficiency to deliver seamless experiences for its credit unions and their members.
“We see the speed of technology progress rising at an exponential rate and consumer adoption getting faster. As such, it is critical for PSCU to drive the pace within the credit union and financial services industries,” said Stevens. “With Scott in his new role, we believe PSCU and our Innovation, Product Integration and Product Design teams will be well-positioned to continue bringing value to our Owner credit unions to meet evolving market demands and consumer expectations.”
As a thought leader and innovator with over 24 years of credit union and financial services experience, Young joins PSCU from Bank-Fund Staff FCU (Washington, D.C.). As vice president of Payments, he was responsible for all aspects of payment operations, including strategic planning, innovation, risk management, journey mapping, member experience and engagement. Young’s career includes eight years at Pentagon FCU (McLean, Va.), with leadership responsibility for payment operations, innovation and strategic initiatives. He was previously a client relationship director with First Data (now Fiserv) for 13 years. Young is a frequent speaker on payments issues at industry events, a former member of the Federal Reserve Bank Fifth District Payments Advisory Counsel and has served as a long-term member of PSCU’s Product Advisory Group, a role which he will maintain.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.