Solutions enable company to standardize processes and enhance member experience for Owner credit unions
PSCU, the nation’s premier payments credit union service organization (CUSO), today announced it has selected Lean Industries to deliver an optimized disputes management platform to help meet the evolving needs of its credit unions and their members in this critical area. Lean Industries’ AdjustmentHub™ and NetworkHub products will form the cornerstone of PSCU’s disputes management services and serve as a key component of the company’s back-office automation initiative.
“As the payments industry continues to rapidly evolve, dispute processing rules and technologies have also evolved dramatically in recent years – a trend that is expected to continue,” said Jack Lynch, chief risk officer and president, CU Recovery at PSCU. “If not handled properly, disputed payments can present reputational risks for credit unions and negatively impact member experience. PSCU continues to invest in its people and technology, and we are excited to partner with Lean to leverage their deep experience and deliver progressive solutions to address this growing industry challenge.”
AdjustmentHub helps standardize the disputes management process, providing simplified oversight of customer engagement, risk analysis, regulations and compliance, and cost management. Lean disputes management solutions integrate with PSCU’s existing technologies, including the company’s recently announced engagement with NICE Actimize ActOne Extend, providing direct connectivity and real-time analytics.
“Our partnership with Lean provides a proven solution with rich functionality and automation, eliminating time-consuming manual processes,” added Lynch. “By simplifying a complex process, credit unions are able to resolve payments disputes in less time – which means a better experience for members. The analytics and connectivity allow us to keep our credit unions informed, providing better oversight of these processes and enabling them to have greater flexibility and make real-time strategic adjustments if needed.”
“We are delighted to work with PSCU to implement our disputes management solution,” said Bjorn Larsen, president and chief executive officer of Lean Industries. “Our clients consistently tell us that improving the member experience is paramount to their future success. PSCU leads the way in this regard, and we are eager to join them on this journey to deliver industry-leading disputes management services and platforms for their Owner credit unions.”
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
About Lean Industries
At Lean, we develop and deliver software solutions that lower the cost per dispute and raise the efficiency with which your institution manages them. Regardless of the size of your organization, our solutions will scale effortlessly to increase productivity via extensive process automation, elimination of paper-based practices, and integration with critical enterprise payment applications. Our team includes highly experienced dispute operation managers as well as those who have extensive experience in the payments business. In addition to software, Lean provides implementation, training, support and customization services throughout the entire life of your relationship with us.