The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they may be during supported hours. This expanded coverage is provided at no additional monthly charge or per chat rate changes.
“By providing support on an entirely new platform we will be improving the members’ experience, allowing members that may not have access to a computer to receive assistance and answers to their questions,” said Jason Conrad, Xtend’s Contact Center manager. “We recognize that members are increasingly on the move and the demand for support through mobile devices is growing. We’re excited to add another avenue to connect with credit unions’ members.”
For more information on Xtend’s web chat solution, visit the Xtend website.
About Xtend, Inc.
Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively. Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, and payment processing services. Xtend provides services for over 250 credit unions representing more than 1.2 million members and $13B in assets. The CUSO is currently owned by 81 credit union industry partners. For more information, visitwww.xtendcu.com.