Austin-based credit union joins cooperative for debit and credit processing, along with continued contact center support
PSCU, the nation’s premier payments credit union service organization, has announced it will begin providing debit and credit processing support to Velocity Credit Union (Austin, Texas) in 2020. Fittingly, the credit union made the decision to expand its relationship with PSCU during the CUSO’s annual Member Forum conference in Austin last month.
Velocity began its partnership with PSCU when it signed on for contact center support services as part of its online banking conversion in 2016, which grew to full-service contact center support in the fall of 2018. When it came time to identify a new card processing partner, Velocity conducted an extensive review process that included all of the major vendors that serve the credit union industry.
“Plastic card services are critically important to our overall strategy for serving our members around the clock no matter where they live, work or travel,” said Debbie Mitchell, President and CEO at Velocity. “We prioritized reliability and consistency of delivery above all other factors, followed closely by measuring the vendor’s track record in responding to service issues and problems and support of our staff. We judged PSCU to be superior in all of these aspects.”
Velocity was originally chartered in 1947 to serve City of Austin employees. More than 70 years later, the credit union is one of the largest and strongest credit unions in the state of Texas. It has more than $840 million in assets and serves more than 87,000 members. Membership is now open to anyone that lives or works in the five-county Austin area (Travis, Hays, Williamson, Bastrop and Caldwell counties).
“We are especially proud to continue to grow and expand our relationship with Velocity Credit Union,” said Scott Wagner, EVP and Chief Revenue Officer at PSCU. “From continuing to provide the responsiveness and support the credit union has come to expect from our contact centers, to helping guide its overall card programs to higher levels of success, we look forward to working with Velocity for many years to come.”
PSCU, the nation’s premier payments CUSO, supports the success of over 900 Owner credit unions representing more than 2 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.