Young’s promotion reinforces CUSO’s focus on member experience
PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that Dean Young has joined the executive leadership team as Executive Vice President, Chief Experience Officer.
“Providing an unparalleled member experience and industry-leading service is a top priority for PSCU and is at the core of everything we do,” said Chuck Fagan, President and CEO of PSCU. “Dean is a trusted leader with an exceptional reputation within PSCU and the entire credit union industry and will be a valuable member of the executive team. During his extensive tenure at PSCU, he has always put what benefits our Owners first and foremost. His experience is in perfect alignment with what we strive to achieve as a CUSO.”
In his new role, Young will be responsible for leading cross-company collaboration efforts to create the strategy, design, engagement and execution of the CUSO’s member experience, as well as provide an added focus on service excellence and improvement initiatives for all stakeholders. Additionally, he will oversee all marketing and communications efforts.
“This is an exciting time for PSCU and the credit unions we serve,” said Young. “I am eager to work alongside our talented PSCU leaders to further elevate the member experience and ensure we continue to deliver the levels of service our Owners and other stakeholders have come to expect from the cooperative.”
Young joined the CUSO in 2005 and has held numerous leadership positions in account management, service delivery and industry engagement. Prior to joining PSCU, he was a Vice President of Business Development for a subsidiary of Bankers Insurance Group where he held various relationship development, sales, finance and operational leadership roles during his 12 years with the company. He is a member of the board of directors of the National Association of Credit Union Service Organizations (NACUSO) and has participated widely on panel discussions and in industry thought leadership events.
PSCU is the nation’s premier payments CUSO. Committed to service excellence and focused on innovation, PSCU offers a comprehensive, highly integrated suite of traditional and digital payments solutions for credit unions to optimize their member experience. Leveraging digital technology, PSCU supports the success of nearly 900 Owner credit unions representing over 22 million accounts through secure, best-in-class solutions including payment processing, risk management, analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms. Comprehensive, 24/7/365 member support is delivered by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. For more information, visit pscu.com.