In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Upcoming Events
2019 NACUSO Network Conference
Save the date for NACUSO’s 2019 NACUSO Network Conference! Details will be available soon on our conference website at https://www.nacusonetwork.com to book hotel and for more information.
2018 The Next Big Idea Competition
In the toughest competition to date, CU RateReset CEO Keith Kelly once again knocks it out of the park with his 7 minute presentation at the Next Big Idea Competition last week at the NACUSO Network Conference at the Disneyland Hotel.
Two years ago Keith won the competition with CU RateReset. This year he entered with Knocknock, a disruptive digital solution that provides bilateral interaction between the credit union and the member to deliver “just in time offers” based on real time triggers.
CUSOs in the News
eDOC spreads hope to their community
eDOC Innovations staff members once again celebrated their commitment to the credit union cooperative principles through community outreach this holiday season by delivering a donation of 150 lbs. of various food items to their local food shelf HOPE (Helping Overcome Poverty’s Effects) and adopting a local family in need to make their holiday a joyful occasion.
“When you deliver 150 lbs. of various food items to a food shelf and see how little they have, a mixed emotions surface and the true message of the holidays shines through. We were able to provide HOPE with items they were running very low on, many healthy options, and some of our staff were kind enough to include sweet foods to enjoy. I’m so glad we were able to help families in need get the holidays they deserve. Nobody should go hungry, especially during the holidays,” commented Dillan Fierro, sales associate for eDOC.
“I am overjoyed to be part of a company that puts a value on the spirit of giving. Everyone who selected a requested gift from our giving tree helped several children who would have had very little chance at a magical Christmas morning. These children are not looking for the next iPhone or Xbox, these kids know what it’s like to go without. These gifts meant the world to them,” related Jack Anderson, VP of Systems who delivered the gifts to eDOC’s adopted family.
eDOC Innovations is a CUSO committed to following the cooperative principles and engages their employees in monthly activities, planned and executed by staff, as part of their team building efforts. Although the season is recognized as the spirit of giving, eDOC staff gives back to their community many times throughout the year to honor their concern for their community.
About eDOC Innovations, Inc.
eDOC Innovations is a leader in mobile enterprise digital transaction management solutions for credit unions. For more than 25 years eDOC Innovations has been designing solutions to reduce overhead, increase operational efficiency and provide convenience to members. eDOC Innovations’ products include solutions for remote mobile and in-branch closings, mobile eSignature processing, digital asset lifecycle management, intelligent and interactive form automation, mobile remote deposit capture, electronic statements and more. To learn about our technology visit: http://edoclogic.com/products/doclogic/ or give us a call at: 800.425.7766 Option 3.
PSCU Stops Over $210M in Fraud Through Innovative Fraud-Fighting Tools and Best Practices in 2018
CUSO continues to lead the industry with high fraud prevention rates and the lowest fraud loss-to-sales ratios
Through PSCU’s continued investment in best-in-class fraud-fighting tools and a focus among staff to ensure best practices, the nation’s premier payments CUSO reports that it stopped more than $210 million in potential fraud for its members in 2018 by blocking fraud at the point-of-sale, in the call center and online, among other channels. PSCU’s proactive fraud prevention technologies, processes and policies yielded an overall industry-leading fraud loss to sales ratio of 4.31 basis points throughout 2018.
“Throughout 2018, PSCU furthered our commitment to investing in the strongest risk management practices and tools available in order to protect our Owners and their members from the potential financial and reputational damage associated with fraudulent activity,” said Jack Lynch, PSCU SVP, Chief Risk Officer. “The millions of dollars PSCU secures on behalf of our Owners’ members is proof that the solutions and methods we are deploying are not only effective at saving money, but also key in keeping member information confidential and safe.”
