In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Events
2020 NACUSO Network Conference
Save the date of April 20-23 for NACUSO’s 2020 NACUSO Network Conference to be held at the Disney Yacht & Beach Club in Lake Buena Vista, Florida. Details will be available soon on our conference website at https://www.nacusonetwork.com to book hotel and for more information.… Read more
2019 Next Big Idea Winner & CUSO of the Year Winners
The 7th annual Next Big Idea winner is Zogo Finance. Bolun Li, Founder of Zogo began his presentation by asking the attendees to raise their hand if they had teenagers, now or in the past. And then he did an amazing job explaining to a room full of parents how his product can both educate and motivate teenagers. A daunting task to be sure. Zogo received 55% of the audience’s votes to claim the victory. Click here for photos and to watch his post-victory interview with Mike Lawson, CUbroadcast.
Click here to see photos and read about who the winners of this year’s CUSO of the Year and New CUSO of the Year Awards were.
CUSOs in the News
PSCU Enhances Commitment to Service Excellence with Appointment of Account Management Executives
In support of its continued commitment to delivering the best-in-class experience its Owner credit unions have come to expect, PSCU has announced that Yvonne Stelpflug and Kim Ploof have been named managing vice presidents of Account Management for the nation’s premier payments credit union service organization (CUSO).
“PSCU is a technology leader in delivering financial services with a deep commitment to service excellence, and we are always striving to find ways to meet and exceed the expectations of the 1,500 credit unions we serve,” said Brian Scott, chief growth officer at PSCU. “In their roles, Yvonne and Kim will help sharpen our focus on providing an unparalleled member experience for both our Owners and their members. They will work with their teams to deliver industry-leading product offerings and consultative payments insights to ensure that our credit unions’ goals are achieved.”
Stelpflug has more than two decades of experience in the financial services industry, most recently serving as group head of Payments Products at CO-OP Financial Services. … Read more
TLCU Financial signs core data processing contract with CU*Answers
CU*Answers announced that $37M Mishawaka, Indiana-based TLCU Financial recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.
TLCU CEO Kendra Fleckner noted that during the discovery phase of their vendor search they realized that in addition to the benefits of having a CUSO core processor driven by its credit union owners, the easy to manage and use toolset helps set TLCU Financial up for many more years of success.
TLCU Financial is slated for a March 2020 conversion, and will bring approximately 4,200 members into the growing CU*Answers family.
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking.… Read more
