In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Events
2020 NACUSO Network Conference
Save the date of April 20-23 for NACUSO’s 2020 NACUSO Network Conference to be held at the Disney Yacht & Beach Club in Lake Buena Vista, Florida. Details will be available soon on our conference website at https://www.nacusonetwork.com to book hotel and for more information.
2019 Next Big Idea Winner & CUSO of the Year Winners
The 7th annual Next Big Idea winner is Zogo Finance. Bolun Li, Founder of Zogo began his presentation by asking the attendees to raise their hand if they had teenagers, now or in the past. And then he did an amazing job explaining to a room full of parents how his product can both educate and motivate teenagers. A daunting task to be sure. Zogo received 55% of the audience’s votes to claim the victory. Click here for photos and to watch his post-victory interview with Mike Lawson, CUbroadcast.
Click here to see photos and read about who the winners of this year’s CUSO of the Year and New CUSO of the Year Awards were.
CUSOs in the News
CU*Answers Imaging Solutions partners with RVA Financial Credit Union to create teller automation
CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Nautilus Hyosung 7800 product. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond typical ATM capabilities due to the integration with the CU*BASE core processing product. Members will be able to perform transfers, make payments and even take an advance on a line of credit.
Rick Preble, CEO of RVA Financial, shared: “We are always looking at how to best serve our membership. The ITM integration will extend service hours and make banking more convenient for our members. By allowing members to self-serve on our ITM with this advanced set of features made possible through core integration, we free up resources on the teller line which we can repurpose for member interactions focused on deepening relationships. Simply put, it’s a more efficient business model that leads to better member service and better use of our members’ resources.” This integration is targeted for release in May of 2020.
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $21.5 billion in credit union assets. For more information, visit www.cuanswers.com.
My Credit Union converts to CU*NorthWest
Liberty Lake-based core data processor, CU*NorthWest, announced that My Credit Union of Redwood City, CA successfully converted to the CU*BASE® data processing system. The credit union represents 3,114 members and $32.1 million in assets.
My CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 online and mobile banking, and electronic document storage. Credit union staff will have access to a wide variety of tracking and reporting dashboards as part of the comprehensive data processing system, allowing them to better serve existing members.
My CU represents the 16th California-based credit union selecting CU*NorthWest for core processing services.
About CU*NorthWest, Inc.
CU*NorthWest was founded in 2005 as a part of the cuasterisk.com network of credit unions and CUSOs. It is a 100% credit union-owned cooperative CUSO located in Liberty Lake, Washington. CU*NorthWest offers a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web site development, network design and security, project implementation and execution services, and a complete eDocument solution. CU*NorthWest provides expertise in implementing technical solutions to operational needs, and helps credit unions form strategic alliances and partnerships. For more information, visit www.cunorthwest.com.
