In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Save the date for NACUSO’s 2019 NACUSO Network Conference! Details will be available soon on our conference website at https://www.nacusonetwork.com to book hotel and for more information.
In the toughest competition to date, CU RateReset CEO Keith Kelly once again knocks it out of the park with his 7 minute presentation at the Next Big Idea Competition last week at the NACUSO Network Conference at the Disneyland Hotel.
Two years ago Keith won the competition with CU RateReset. This year he entered with Knocknock, a disruptive digital solution that provides bilateral interaction between the credit union and the member to deliver “just in time offers” based on real time triggers.
Cherokee Strip Credit Union, in Ponca City, OK, recently deployed eDOC Innovations’ Check 21 Suite, CheckLogic, to streamline their processing operations and integrate them with their core data processing system, CU*BASE®, provided by CU*Answers.
“Effective integration with a core platform and software is critical,” commented Jody Ciano, AVP of Market Communications at eDOC Innovations. “The CheckLogic Suite fits in well with Cherokee Strip’s intentions to move towards a complete digital transaction management strategy.”
Through the CheckLogic cloud, which is integrated into Cherokee Strip’s mobile banking application, the browser-based system provides processing for branch, merchant, ATM and mobile deposits to their members. When offered with the powerful in-clearing solution, CheckLogic Manager, the credit union has a comprehensive look at the flow of digital transactions and centralized management system that extends to the member.
About eDOC Innovations, Inc.
eDOC Innovations is the nationwide leader in mobile enterprise digital transaction management and e-commerce software for credit unions. For more than 20 years eDOC Innovations has been designing solutions to reduce overhead, increase operational efficiency and provide convenience to members. eDOC Innovations’ products include solutions for remote mobile and in-branch closings, mobile e-signature processing, digital asset lifecycle management, intelligent and interactive form automation, mobile remote deposit capture, electronic statements and more. To learn about our technology visit: http://edoclogic.com/products/doclogic/ or give us a call at 800.425.7766 option 3.
To help its clients with their online banking due diligence requests, CU*Answers recently introduced SecuriKey, a tool that gives credit unions quick access to the answers they need for their due diligence requirements. SecuriKey helps credit unions with auditor requests by equipping credit unions with documentation that provides quick answers on security features of CU*Answers products. The first set of SecuriKey documents introduced to clients this summer related to CU*Answers online products: It’s Me 247 Online and Mobile Banking, Membership Opening Process (MOP), and Multiple Authentication Convenience Options (MACO).
Each SecuriKey document features a quick reference guide on the product of interest, an overview of key security features, and information on how to access additional information related to the product. CU*Answers Internal Auditor Patrick Sickels explained the major benefit of SecuriKey: “Compliance and security personnel in our network can quickly summarize the key security features to both executive management and their examiners.”
CU*Answers plans on introducing additional SecuriKey documentation as more online services are added. Sickels went on to say that SecuriKey is a collaborative effort and that new documentation will be based in part on client request: “We invite our clients to participate in the SecuriKey discussion and offer their input on what information is most valuable to them, and to lessen the friction for credit union due diligence requirements.”
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 45+ years ago, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 1.9 million members and $19 billion in credit union assets. For more information, visit www.cuanswers.com.