In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Upcoming Events
2019 NACUSO Network Conference
Save the date for NACUSO’s 2019 NACUSO Network Conference! Details will be available soon on our conference website at https://www.nacusonetwork.com to book hotel and for more information.
2018 The Next Big Idea Competition
In the toughest competition to date, CU RateReset CEO Keith Kelly once again knocks it out of the park with his 7 minute presentation at the Next Big Idea Competition last week at the NACUSO Network Conference at the Disneyland Hotel.
Two years ago Keith won the competition with CU RateReset. This year he entered with Knocknock, a disruptive digital solution that provides bilateral interaction between the credit union and the member to deliver “just in time offers” based on real time triggers.
CUSOs in the News
CU*NorthWest’s Hiett promoted to vice president
CU*NorthWest, a 100% credit union owned cooperative CUSO, announced that Kinsey Hiett, currently Associate Vice President, has been promoted to Vice President, effective immediately. Hiett will be responsible to oversee daily operations of CU*NorthWest’s Liberty Lake headquarters and manage many of the firm’s contract and remote resources. “As CU*NorthWest continues to aggressively expand market-share, I am excited to take on the challenges of managing our firm in this growth period. Being here in the very beginning years of CU*NorthWest and contributing to building the foundation of our firm has been personally rewarding and I look forward to more leadership responsibilities in the future,” said Hiett.
Greg Smith, CU*NorthWest CEO added: “Kinsey is uniquely qualified for this position and we are fortunate to have been a part of her leadership development for much of her career. She has had direct management responsibilities for nearly every department at CU*NorthWest and is well positioned with that experience to oversee and direct day to day operations.”
Prior to joining CU*NorthWest, Hiett worked in data center operations for another credit union core processing provider. She joined CU*NorthWest as a customer service representative in 2009. For nearly a decade, she has moved through management of not only customer service, but training and education, conversion/delivery, and most recently, led a business development team to the strongest sales year in corporate history.
About CU*NorthWest, Inc.
CU*NorthWest was founded in 2005 as a part of the cuasterisk.com network of credit unions and CUSOs. It is a 100% credit union-owned cooperative CUSO located in Liberty Lake, Washington. CU*NorthWest offers a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web site development, network design and security, project implementation and execution services, and a complete eDocument solution. CU*NorthWest provides expertise in implementing technical solutions to operational needs, and helps credit unions form strategic alliances and partnerships. For more information, visit www.cunorthwest.com.
CU*Answers Imaging Solutions announces 1st Street Credit Union as $1,000 prize winner in “My Virtual StrongBox Dash for Cash” contest
CU*Answers Imaging Solutions in partnership with Virtual StrongBox, Inc. announced 1st Street Credit Union (Sarasota, FL) as the winner in their “My Virtual StrongBox Dash for Cash!” contest. The contest ran for one year from October 1, 2017 until September 30, 2018, with a prize of $1000, and measured participating credit unions’ percent increase in adoption of “virtual strongboxes” by members. A Virtual StrongBox™ is an online repository for members to place personal documents in, as well as a secure location for credit unions to place documents for the member such as e-receipts and loan forms. Documents in the member’s virtual strongbox can easily and securely be shared and managed by the member. Available inside of online banking, access for members is provided in a familiar location.
John Beauchamp, VP of CU*Answers Imaging Solutions commented: “This was a great contest that motivated credit unions to sharpen their skills with the tools necessary to work with remote, on the go members. It was fun to watch as credit unions competed, collaborated and learned to earn from these tools. I think many credit unions for the first time began monitoring their activity in this area and it was insightful to them.”
President/CEO of 1st Street Arthur Hart added: “Our team has been working very hard on this initiative. We will be treating the team to a steak dinner at a local steakhouse for all their hard work! We must not forget however, our members are the real winners as they enjoy the convenience of these services.”
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $21.5 billion in credit union assets. For more information, visit www.cuanswers.com.
